Account Manager (Ohio)

As an Account Manager at Nomi, you'll drive client relationships by expanding business opportunities and ensuring seamless service delivery. Your key responsibilities will include maintaining strong partnerships with TPAs, employer groups, brokers, and consultants, serving as the primary post-implementation contact, and conducting quarterly meetings to deepen relationships and identify growth opportunities.

To qualify for the Account Manager role at Nomi, candidates need 2-5 years of experience in account management, preferably in health benefits or healthcare fintech. Additionally, strong communication, presentation, and negotiation skills, along with a deep understanding of the TPA ecosystem and healthcare dynamics, are essential.

Nomi supports its Account Managers by providing them with a comprehensive suite of services and tools, enabling them to deliver exceptional service. You'll organize industry events, conduct monthly check-ins, and work closely with teams across sales, implementation, and marketing to enhance customer experience, ensuring you have the resources needed to foster strong client relationships.

As an Account Manager at Nomi, you can expect to travel around 35% of the time. This travel will involve visiting clients, attending industry events, and fostering partnerships, making it an integral part of your role in building strong client relationships.

An Account Manager at Nomi will develop and execute strategies focused on upselling and cross-selling Nomi’s full suite of services, including Network, Analytics, PBM, and Payments. This entails engaging clients in conversations about their needs, analyzing gaps in their current offerings, and presenting tailored solutions to enhance their benefits experience.

To manage multiple client accounts effectively, I prioritize tasks based on client needs and deadlines. I make use of project management tools to keep track of client communication and deliverables, ensuring that I maintain a proactive approach in updating clients and anticipating their needs.

In my previous role, a client was unhappy with the service they received. I scheduled a meeting to discuss their concerns directly, listened actively to their feedback, and proposed actionable solutions. This transparent communication helped rebuild their trust, and we were able to turn the situation around, ultimately enhancing our partnership.

My approach to upselling and cross-selling involves understanding the client's business deeply and identifying gaps where our services can add value. I focus on building relationships built on trust and communication, so when I present additional services, they feel tailored to their specific needs.

I stay informed about industry trends by regularly attending seminars, joining industry forums, and subscribing to leading publications on healthcare and TPAs. Networking with other professionals also provides insights into best practices and emerging trends in the sector.

I measure success through client satisfaction scores, retention rates, revenue growth from upsells, and the frequency of client interactions. Regular check-ins and feedback loops help me assess how well I’m meeting client expectations and where I can improve.

In a quarterly meeting with a key client, I would prepare an agenda that includes a review of our past performance, current challenges, and areas of opportunity. I'd encourage open dialogue, inviting their feedback and suggestions, and collaboratively develop an action plan to address their needs moving forward.

If there's a disconnect, I would first seek to understand the client's expectations through direct communication. Then, I would clarify our service capabilities and explore how we might bridge the gap—whether through additional training, resources, or modifications to our service delivery.

A successful Account Manager in the healthcare industry is someone who blends strong relationship-building skills with a deep understanding of the industry. They must effectively communicate complex concepts, anticipate client needs, and stay ahead of industry regulations to provide tailored, proactive support.

I use data analysis to identify usage patterns and gaps in the services that clients are utilizing. Regular engagement through check-ins helps uncover new needs, which I can then address with relevant solutions and presentations, facilitating conversations about additional services that can benefit them.

I prioritize tasks by assessing their urgency and client impact. I leverage tools like calendars and to-do lists to organize my day, blocking time for high-priority projects while remaining flexible enough to address unexpected client needs or urgent issues as they arise.