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Client Engagement Associate

About Norm Ai


Norm Ai automates compliance processes to make them more efficient, cost-effective, and accurate while ensuring democratic guardrails for AI in autonomous roles. By converting complex regulations into intelligent AI programs, we enable teams to operate with unprecedented speed and precision.


We also aim to enable the integration of AI agents into daily life, ensuring that AI-driven business processes adhere to legal and societal norms through adoption of our Regulatory AI agents as oversight. At Norm Ai, we're committed to aligning AI with public policy, reflecting our society's collective will, and ushering in a new era of regulatory intelligence and societal-AI alignment.


In the past 12 months, we’ve raised more than $38 million from top VCs and global institutions. 


You can find our Vision here: https://www.norm.ai/post/building-regulatory-ai-agents.



This Role


As a Client Engagement Associate at Norm Ai, you will be an essential part of our Client Engagement team, ensuring the smooth execution of operational and administrative tasks that drive client success. You will support the team by handling key responsibilities such as scheduling and coordinating client meetings, formatting and finalizing client-facing materials, taking detailed notes during client calls, and capturing and relaying valuable product feedback to the Product team.


Your role will help ensure that our Client Engagement Managers can focus on building strong relationships and delivering maximum value to our clients. If you are detail-oriented, proactive, and excited about contributing to a fast-paced team at the forefront of AI-driven innovation, we’d love to hear from you!


Responsibilities
  • Drive client success: Support comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.
  • Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 
  • Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 
  • Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. 
  • Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. 
  • Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. 
  • Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.


Skills & Experience - Core
  • 1+ years of professional experience in client success, engagement, or account management roles within compliance, legal services, or technology.
  • Experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance).
  • Experience in client-facing roles.
  • Exceptional communication and relationship-building skills, with the ability to convey complex concepts to clients in a clear, concise, and professional manner.
  • Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed. 
  • Detail-oriented with excellent organizational and project management skills.


Skills & Experience - Pluses
  • Experience working in a legal or compliance capacity.
  • Prior experience in compliance consulting or working within financial services or insurance industries.
  • Experience with AI or AI powered technologies. 
  • Experience at an early-stage venture-backed company.
  • Demonstrated ability to manage complex client relationships and ensure client satisfaction.


$95,000 - $115,000 a year
Plus equity.
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Average salary estimate

$105000 / YEARLY (est.)
min
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$95000K
$115000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Engagement Associate, Norm AI

At Norm Ai, we’re on a mission to transform compliance processes into something more efficient, cost-effective, and precise. We’re looking for a Client Engagement Associate to join our vibrant team in NYC. In this role, you’ll be a key player in ensuring our clients have the best experience possible by supporting our Client Engagement Managers in their quest for client success. You will tackle essential tasks like scheduling meetings, creating polished client materials, capturing detailed notes during calls, and relaying insightful product feedback to our Product team. If you’re someone who loves detail, enjoys a proactive environment, and is ready to contribute to a groundbreaking AI-driven company, then this position is calling your name! You’ll also have the chance to foster lasting client relationships, ensuring they see the value in our innovative AI solutions from day one. Join us at Norm Ai and dive into a supportive culture where your contributions help to shape the future of AI in compliance and regulatory practices. Together, we’ll not only embrace change but lead it, all while having fun in the process!

Frequently Asked Questions (FAQs) for Client Engagement Associate Role at Norm AI
What are the key responsibilities of a Client Engagement Associate at Norm Ai?

As a Client Engagement Associate at Norm Ai, your primary responsibilities will include supporting a seamless client onboarding experience, managing client interactions, and providing ongoing personalized support. You’ll play a crucial role in scheduling and coordinating meetings, developing client-facing materials, and gathering feedback to enhance our product offerings. Your proactive approach will help ensure that our clients understand and value our innovative AI-driven solutions.

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What qualifications are required for the Client Engagement Associate role at Norm Ai?

To qualify for the Client Engagement Associate position at Norm Ai, you should have at least 1 year of experience in client success or engagement roles, particularly within the compliance or technology sectors. It’s important to have exceptional communication skills and a knack for building relationships with clients. Experience in a client-facing capacity, along with organizational skills, will also be key to thriving in this fast-paced environment.

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How can I excel as a Client Engagement Associate at Norm Ai?

To excel in the Client Engagement Associate role at Norm Ai, you should embrace a proactive and detail-oriented mindset. Regularly engage with clients to foster strong relationships, provide timely updates, and drive their success with innovative solutions. Being adaptable and willing to tackle challenges head-on will also set you apart, helping you address client needs promptly and effectively.

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What skills are beneficial for the Client Engagement Associate position at Norm Ai?

For the Client Engagement Associate role at Norm Ai, having strong communication, project management, and relationship-building skills is vital. Additionally, experience in compliance or legal settings, proficiency with AI technologies, and a passion for client success are advantageous. The ability to analyze and relay insights from client interactions to internal teams will further enhance your effectiveness in this role.

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What is the salary range for a Client Engagement Associate at Norm Ai?

At Norm Ai, the salary for a Client Engagement Associate ranges from $95,000 to $115,000 a year, complemented by equity. This competitive compensation reflects the value we place on our team members and our commitment to attracting top talent who can contribute to our vision of aligning AI with public policy.

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Common Interview Questions for Client Engagement Associate
What does excellent client engagement look like to you?

Excellent client engagement involves proactive communication, understanding the client's needs, and consistently delivering valuable insights and solutions. It’s about building confidence that your recommendations are geared towards their success.

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How do you handle difficult client conversations?

During difficult client conversations, it’s vital to listen attentively and remain empathetic. Acknowledge their concerns and respond thoughtfully, offering solutions while maintaining professionalism to build trust and facilitate resolution.

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Can you describe your experience with compliance or regulatory matters?

In my previous roles, I worked closely with compliance teams, where I assisted in ensuring adherence to regulatory requirements. My understanding of complex regulations equips me to communicate effectively with clients in compliance-heavy industries.

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How do you prioritize tasks when managing multiple client relationships?

When managing multiple client relationships, I prioritize tasks based on deadlines, impact, and urgency. I utilize project management tools and techniques to organize my workload while ensuring timely follow-ups with clients.

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What strategies do you use for effective client onboarding?

For effective client onboarding, I recommend personalized engagement. Start with a comprehensive introduction to the platform, schedule training sessions, and provide relevant resources while monitoring their progress and understanding throughout the process.

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How do you gather feedback from clients?

I collect feedback through various methods, including direct surveys, follow-up calls, and informal check-ins. I make it a priority to create a comfortable environment for clients to share their insights candidly.

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Describe how you keep yourself organized in a fast-paced environment.

I thrive in fast-paced environments by utilizing digital tools for task management and by breaking down larger projects into manageable steps. Setting reminders and regularly reviewing my agenda helps me stay on track.

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What do you believe sets Norm Ai apart from its competitors in the compliance space?

Norm Ai stands out due to its commitment to integrating AI in compliance processes while ensuring alignment with societal norms and public policy. Our approach to developing regulatory AI agents is innovative and positions us at the forefront of redefining client engagement in the sector.

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How would you handle a situation where a client is dissatisfied with the service?

In such a situation, I would first listen to the client’s concerns without interruption to understand their perspective. Following that, I’d acknowledge the issue and discuss actionable steps we can take together to improve their experience.

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What motivates you in a client engagement role?

What motivates me in a client engagement role is the opportunity to directly impact a client’s success and satisfaction. Helping clients realize the value of the products we provide and building lasting relationships that foster growth is incredibly fulfilling.

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Full-time, on-site
DATE POSTED
December 28, 2024

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