Job details

Implementation Manager

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

Responsibilities:

Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
Configure and thoroughly QA campaigns ahead of launches
Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

Qualifications:

2+ years of account, project, or implementation management experience required
Experience with email service providers or email marketing company
Ability to multitask, prioritize, and manage time efficiently
Good communication skills and the ability to synthesize complex topics for multiple audiences
Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
Strong troubleshooting and problem-solving skills
High level understanding of Email Marketing strategies
Attention to detail and a strong commitment to quality
Strong technical affinity, ability to quickly learn and use new technologies

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

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4.1

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CEO of Movable Ink

Vivek Sharma

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Average salary estimate

$77500 / YEARLY (est.)

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$70000K

$85000K

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What You Should Know About Implementation Manager, Movable Ink

Join Movable Ink as an Implementation Manager in the vibrant city of New York! At Movable Ink, we’re dedicated to revolutionizing how marketers create personalized content through innovative data-driven solutions. In this role, you’ll partner with global brands to bring their email marketing strategies to life using our cutting-edge AI and personalization products. As the go-to person for launching new client projects, you’ll be involved from the get-go, understanding client goals and navigating through challenges to ensure successful launches. Your day will be filled with dynamic client interactions, project planning, and collaboration with talented internal teams, allowing you to build strong relationships while driving measurable value for our clients. You’ll also lead training sessions that enlighten clients about our products, ensuring they are well-equipped to reach their objectives. If you have a knack for multitasking and a passion for problem-solving, this position will allow you to shine. With your strong communication skills and technical aptitude, you will configure campaigns and troubleshoot effectively, always aiming to meet key performance indicators. Join us, and be part of a diverse team that values unique perspectives and is committed to inclusivity, where your skills and ideas can truly make an impact. Let’s transform email marketing together at Movable Ink!

Frequently Asked Questions (FAQs) for Implementation Manager Role at Movable Ink

What does an Implementation Manager at Movable Ink do?

As an Implementation Manager at Movable Ink, you will oversee the launch of new clients by managing project timelines, coordinating with internal teams, and ensuring client objectives are met. Your role will include understanding clients’ business needs, providing training on our platforms, and troubleshooting to navigate any challenges that arise during the implementation process.