Job details

Lead Client Services Clinician - Human Longevity Lab, Full time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Lead Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Leads the work of Client Services Clinicians within the practice.
Serves as a role model and resource to clinical staff.
Provides training and orientation to all medical assistants, and maintains training and orientation materials and records.
Monitors and evaluates policies and procedures to suggest operational changes.
Leads meetings/huddles.
Assists with delegating daily assignments to clinician team
Participates in conferences and meetings and represents the work unit on organizational initiatives.
Ensures efficient patient flow through the site.
Takes patient vitals.
May administer shots/injections.
Greets incoming patients.
Acts as a liaison between the Program and other hospital departments/physician offices.
Escorts the patient throughout the day to meet their needs.
Trouble shoots and problem solves care delivery issues.
Notifies clinic leadership and/or appropriate department/physician office of deviations in the patient’s schedule.
Assures that patients arrive promptly at scheduled appointments.
Makes adjustments to the patients’ schedule to eliminate or minimize delays.
Provides each department and/or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements.
Collects and tracks medical information for internist prior to scheduled exit conference.
Pre-orders lunch for patients as requested.
Sets up rooms prior to the arrival of patients and cleans up after last patients exit.
Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
May assist with: Electrocardiogram, venipuncture, immunizations, sets up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider.
Provides high quality care: Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
Participates in environmental safety rounds.
Monitors and maintains equipment and instruments.
Assists in disposing expired items.
Adheres to office opening and closing procedures.
Performs other duties as assigned.

Qualifications

Required:

Must have either:
- LPN licensure in Illinois OR
- EMT licensure in Illinois OR
- Be a certified Medical Assistant
  - Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR
  - Registered Medical Assistant (RMA) through American Medical Technologists (AMT), OR
  - National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)).
- American Heart Association accredited Basic Life Support (BLS/CPR) certification.
- Seven (7) to ten (10) years’ experience as a Medical Assistant.
- Proficiency in the use of office and medical equipment.

Preferred:

Bachelor’s degree.
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Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$65000K

$85000K

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What You Should Know About Lead Client Services Clinician - Human Longevity Lab, Full time Days, Northwestern Memorial Healthcare

Join Northwestern Medicine as a Lead Client Services Clinician and be a vital part of our mission to transform healthcare! Located at our Chicago facility, you will step into a role that combines leadership and clinical expertise, helping shape the experiences of our patients and supporting our dedicated team. In this role, you'll lead the Client Services Clinicians, providing valuable training and guidance to ensure each member excels in their duties. You'll be the go-to resource, ensuring that everyone adheres to our high standards of care while fostering a positive environment. Your daily responsibilities will include monitoring patient flow and facilitating operational improvements, so each patient has an exceptional experience when they visit us. You’ll enjoy a variety of tasks, from taking vital signs and assisting with treatments to troubleshooting patient care issues. By acting as a liaison among different departments, you'll help improve the overall coordination of care. We’re looking for someone with deep experience and a caring attitude, able to maintain our commitment to patient-centered care. Northwestern Medicine offers competitive benefits, including tuition reimbursement and a 401(k) match, ensuring that you not only thrive in your role but also feel valued and supported in your career journey. If you're ready to lead and innovate in healthcare, we want to hear from you!

Frequently Asked Questions (FAQs) for Lead Client Services Clinician - Human Longevity Lab, Full time Days Role at Northwestern Memorial Healthcare

What are the primary responsibilities of the Lead Client Services Clinician at Northwestern Medicine?

The Lead Client Services Clinician at Northwestern Medicine has a diverse set of responsibilities, including leading the Client Services Clinicians, supporting the training of clinical staff, monitoring patient flow, and serving as a liaison between the clinic and other departments. Your role is crucial in ensuring that patient care is delivered efficiently and effectively.