Director, Banking Operations - India

As the Director of Banking Operations at Novo, your key responsibilities will include leading the India-based team to manage risk operations such as KYC, fraud prevention, and account operations including ACH payments. You will ensure collaboration across departments, develop strategies that align with company goals, and foster a strong, inclusive culture within the team.

To be successful in the Director of Banking Operations position at Novo, candidates should have substantial experience in banking operations, risk management, and compliance. A proven track record of leading teams in a fast-paced environment, strategic vision, and excellent communication skills are crucial. Additionally, familiarity with FinTech and automation initiatives would be a great asset.

The Director of Banking Operations at Novo plays a significant role in shaping the workplace culture by serving as a culture carrier. This involves promoting inclusion, collaboration, mentoring team members, and ensuring that the company values are reflected in everyday operations, thus fostering a positive work environment.

KPIs for the Director of Banking Operations at Novo will include achieving CSAT scores above 80%, reducing fraud loss rates, maintaining high accuracy in payment processing, and promoting operational efficiencies through increased automation in decision-making processes. You’ll also focus on achieving faster resolution times and lower contact rates.

A Director of Banking Operations at Novo can expect various growth opportunities, including professional development budgets, a supportive team culture, and the chance to lead significant changes in operations that impact small businesses. The dynamic nature of a rapidly growing startup provides invaluable experiences that can propel career advancement.

In responding to this question, focus on your relevant experience, detailing specific roles where you managed KYC processes, fraud detection, and compliance initiatives. Highlight any automation projects you've led or participated in, showcasing your ability to improve efficiency while ensuring adherence to regulations.

To effectively answer, discuss strategies you've used in the past to promote collaboration among diverse teams. Emphasize the importance of communication, establishing shared goals, and fostering an inclusive environment that celebrates diverse perspectives.

Share examples of how you've identified inefficiencies and implemented solutions, such as introducing automation into existing processes or redesigning workflows. Metrics that demonstrate the success of these initiatives would add value to your response.

In your response, identify a specific challenge you faced, explain your thought process in making the decision, and analyze the outcome. Discuss what you learned and how it influenced your future decision-making in risk management.

Discuss your methods for continuous learning, such as attending industry conferences, following thought leaders in FinTech, and participating in relevant training or certification programs. Emphasize your commitment to professional growth and operational excellence.

In this response, elaborate on your experience with cross-functional collaboration. Explain your approach to maintaining open communication channels, sharing regional insights with global leadership, and ensuring that local strategies align with wider company objectives.

Highlight your experience in utilizing data analytics to inform operational decisions. Discuss specific metrics you track and how they aid in improving processes, enhancing customer satisfaction, or mitigating risks.

Share the key performance indicators you believe are essential for measuring success, such as CSAT scores, resolution times, fraud loss rates, and operational efficiencies. Explain how you would track these metrics and make adjustments as needed to continuously improve.

Discuss your mentoring style and the importance of fostering career development opportunities. Provide examples of how you've supported team members in reaching their professional goals and ensuring a high-performance culture.

Reflect on your passion for the industry, focusing on your desire to make a tangible difference for small businesses. Emphasize how the innovative and rapidly evolving nature of FinTech excites you and aligns with your professional aspirations.