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Administrator - Private Clients

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Job Description

What’s In It For You

  • Competitive salary
  • Hybrid Workig
  • Annual Salary reviews
  • Flexible working hours
  • Pension 
  • Private medical insurance
  • Dental plan
  • Life assurance
  • Income protection & Critical illness

Purpose of the Job

To provide professional trust and company administration services to a varied portfolio of clients in Private Client, and at all times to comply with the Policies and Procedures of Ocorian Services Limited.

Main responsibilities:

  • To administer a portfolio of trusts, companies and other entities and to ensure all activities fall within the guidelines/stipulations of the statutory or governing documents.
  • To ensure the tax status of entities is observed with the timely completion of tax returns and the payment of any notified tax liability.
  • To deal with incoming correspondence expeditiously. Reference should be made to the relevant supervisor if the demands of the correspondence exceed capabilities.
  • To prepare detailed attendance notes of any telephone communication and circulate to relevant members of staff.
  • When required, to prepare minutes and other meeting documents.
  • To take responsibility for being the immediate point of contact in client relationships.
  • To oversee the maintenance of the accounting records and preparation of annual accounts where this forms part of the services provided by Ocorian, where appropriate, through effective liaison with the Client Accounting Solutions team.
  • To manage the billing process, reviewing billing summaries and draft invoices where appropriate, at established frequencies and to discuss these with the Manager/Director prior to processing.
  • To ensure that database records are input on formation/establishment (including any statutory registers or other records) and updated when circumstances change.
  • To monitor the aged debt position of matters under administration and to liaise with the Accounts Department and Directors to ensure that a tight control is maintained over the value and length of aged debts.
  • To ensure that periodic reviews of clients' matters are undertaken in accordance with the timetable set by the Director.
  • To ensure that during periods of absence from the office, the relevant manager and colleagues are informed and fully briefed of any anticipated client related matters which may arise during the period of absence. In the event that colleagues are absent from the office to undertake administration of matters allocated to colleagues as required, to ensure the needs of the client are met.
  • To ensure an awareness and understanding of local Regulatory requirements.
  • Carry out any function/activity required by the Manager, Management team or Directors from time to time.
  • Escalating any issues/risks arising promptly to the Manager or Directors where appropriate.

#LI-JM1
#LI-Hybrid

Qualifications

 

  • Educated to A level or degree standard
  • A minimum of two years trust and company administration experience.
  • Ideally have completed a professional/relevant qualification to Certificate Level (e.g. ICSA/STEP).
  • The post requires good technical knowledge with an understanding of local company and trust law and regulations.
  • Strong IT skills.

Competencies

  • Good interpersonal skills are required to develop close working relationships with colleagues and clients.
  • Flexibility, energy and enthusiasm.
  • A solution driven attitude to problems.
  • Good organisational skills and the ability to work methodically and accurately.
  • Team spirit.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

  • We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
  • We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
  • We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
  • We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
  • We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Administrator - Private Clients, Ocorian

At Ocorian, we're on the hunt for a passionate Administrator - Private Clients to join our dynamic team in St Helier, Jersey! As an integral part of our organization, you'll provide top-notch trust and company administration services to a diverse portfolio of private clients. Your role will revolve around ensuring compliance with statutory documents while keeping our clients' interests at the forefront. With a competitive salary, hybrid working options, and a comprehensive benefits package including private medical insurance and pension contributions, we prioritize both your career growth and well-being. In this role, you'll manage an array of responsibilities, from administering trusts and companies to overseeing client relationships and ensuring timely tax returns and payments. Communication is key, as you will frequently interact with clients and colleagues to streamline processes and deliver the best possible results. By joining Ocorian, you'll not only be enhancing your skills but also contributing to the success of over 8,000 clients worldwide. Our company culture emphasizes collaboration and recognition, empowering you to make your mark while unlocking new value for our clients. If you're ready to elevate your career in private client administration, Ocorian welcomes you to apply and embark on this exciting journey with us!

Frequently Asked Questions (FAQs) for Administrator - Private Clients Role at Ocorian
What are the responsibilities of an Administrator - Private Clients at Ocorian?

As an Administrator - Private Clients at Ocorian, your main responsibilities include administering a diverse portfolio of trusts and companies, ensuring compliance with relevant laws and documents, managing client relationships, overseeing timely tax returns, and maintaining accurate accounting records. You will also be responsible for communication with clients, preparing detailed notes of correspondence, and collaborating with various departments to ensure a seamless service delivery.

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What qualifications are needed for the Administrator - Private Clients position at Ocorian?

To be considered for the Administrator - Private Clients role at Ocorian, candidates should ideally hold A levels or a degree and have a minimum of two years' experience in trust and company administration. A professional qualification such as ICSA or STEP is preferred. Strong understanding of local trust and company law, as well as excellent IT skills and interpersonal abilities, will also enhance your candidacy.

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What benefits are offered to Administrators - Private Clients at Ocorian?

Ocorian provides an attractive benefits package for Administrators - Private Clients, which includes a competitive salary, hybrid working arrangements, flexible hours, annual salary reviews, and private medical insurance. Additional perks such as a dental plan, life assurance, income protection, and a pension plan are also included to support your career and well-being.

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How does Ocorian support career growth for Administrators - Private Clients?

At Ocorian, we deeply value our employees' professional development. We offer various opportunities for training and skill enhancement, allowing Administrators - Private Clients to grow within the organization. Our culture of support and recognition means that your contributions are celebrated, and you will have the chance to take on new challenges and responsibilities as you progress in your career.

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What is the company culture like at Ocorian for Administrators - Private Clients?

The company culture at Ocorian is collaborative and client-centric. We prioritize teamwork, curiosity, and the pursuit of innovative solutions. As an Administrator - Private Clients, you'll experience a supportive work environment where collaboration is encouraged, and each employee is respected and valued. We believe that a positive culture not only contributes to individual success but also drives the overall success of the company.

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Common Interview Questions for Administrator - Private Clients
Can you describe your experience with trust and company administration?

When answering this question, focus on specific experiences you've had managing trusts and companies, detailing the types of entities you've worked with and your understanding of the related legislation. Mention any particular challenges you faced and how you overcame them, highlighting your problem-solving skills.

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How do you ensure compliance with statutory requirements in your role?

Discuss the steps you take to stay informed about regulatory changes, including regular training or professional development. Describe your method for maintaining accurate records and how you double-check your work to avoid compliance issues.

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What strategies do you use to manage multiple client accounts effectively?

Highlight your organizational skills by explaining how you prioritize tasks, manage deadlines, and maintain communication with clients. Provide examples of tools you use for tracking and managing client information, ensuring that all matters are attended to promptly.

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How do you handle difficult client situations?

Share a specific example of a challenging client interaction, explaining the context, your approach to resolving the issue, and the positive outcome. Emphasize your communication skills and customer service focus when dealing with difficult situations.

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What role does teamwork play in your day-to-day responsibilities?

Discuss how you collaborate with colleagues, especially in resolving client issues or preparing documents. Provide examples of successful teamwork that led to exceptional service for clients, underlining the importance of a supportive work environment in your role.

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What do you believe are key qualities for an Administrator - Private Clients?

Mention qualities such as strong communication, meticulous attention to detail, client-centric approach, and organizational skills. Provide examples of how these traits have helped you succeed in your previous roles.

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How do you keep up-to-date with changes in trust and company law regulations?

Discuss methods like subscribing to relevant industry publications, attending seminars, or participating in professional organizations. Highlight your proactive approach to staying informed and how you implement new regulatory knowledge in your work.

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Describe a situation where you enhanced a process within your previous role.

Share a specific example, detailing the process you improved, the steps you took to implement the change, and the positive impact it had on client service or team efficiency. This showcases your initiative and problem-solving abilities.

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How would you prioritize urgent tasks while managing regular duties?

Explain your approach to task prioritization, which may include assessing deadlines, impact on client service, and your workload. Share examples of how you've successfully managed urgent situations while ensuring all responsibilities are met.

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What motivates you in your work as an Administrator - Private Clients?

Discuss your love for problem-solving, helping clients succeed, or continuous learning. Personal insights will help the interviewer gauge your fit for the role and the company's values.

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Ocorian provides financial services specializing in fund services, corporate services, private clients, real estate, and alternative investment. The company was established in 1971.

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Full-time, hybrid
DATE POSTED
March 20, 2025

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