Loyalty Ambassador

Location

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

The purpose of the loyalty ambassador is to coordinate with Housekeeping, Front Office and Reservations department regarding inventory and special projects. The same individual will be responsible for developing relationships with our Select Guest members and to serve as their point of contact during their stay to ensure a flawless stay. Approaching all encounters with guests and employees in a friendly, service-oriented manner.

Responsibilities

• This individual should have a wealth of knowledge of all room types as well as the following:

  • To have a thorough understanding of hotel occupancy trends.
  • To be familiar with the Housekeeping department’s policies and procedures.
  • To be familiar with the Front Office department’s policies and procedures.
  • To be familiar with the Sales and Reservations department’s policies and procedures.
  • To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
  • To be familiar with all hotel facilities.
  • To be familiar with the inter-relationship between the different departments.
  • To be familiar with guest scenarios.
  • To be familiar with general organization set-up.
  • Previous cash handling experience.
  • Must be able to maintain, organize, and analyze guest surveys.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Excellent communication and presentation skill (Convey information clearly)
  • Proven Phone Etiquette 
  • Prefer High School Diploma
  • The ability to stand and / or walk for long periods of time and lift/push/pull up to 30 lbs.
  • Be able to work a flexible schedule, including nights, weekends, and holidays.
  • Be pleasant, smile and greet all guests, using surnames when obtained. 
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Always comply with Omni Standards and regulations to encourage safe and efficient hotel operations.
  • Review PMS inventory and house count for availability and rates.

Qualifications

This individual will be utilizing Opera and other hotel systems to input and share data between departments. Analyzing business trends, organize room inventory based on hotel demand. Ensuring all guest needs are met based on hotel occupancy and blocking accordingly.

• Create memorable experiences for our Select Guests during their stay by greeting guest upon arrival, resolving any guest concerns a select guest member might have. Conduct guestroom inspections before arrivals. Ensuring special requests and needs are communicated to the correct departments.
• Ensuring special occasion amenities via In-Rooming Dining, creating unique and personalized WOW moments.
• Must be able to creatively problem solve quickly and accurately, in a stressful high-pressure situations. 
• Conducting Loyalty Program training, conduct monthly Loyalty meetings, 
• Perform any additional task assigned by Front Office Management.
• Must have the ability to assimilate complex information, data, etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills. 
• Must be able to troubleshoot potential problem areas according to information found in data.Must be able to work with the sales department to help coordinate the blocking of group functions.Maintain and market special guest programs.Promote the Select Guest program to guests that are current not members. 
• Maintain Select Guest product inventories. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description