Server AM | PT

As a Server AM at Omni Las Colinas Hotel, your primary responsibilities will include waiting on tables promptly and courteously, ensuring guests have a delightful dining experience. You'll need to have full familiarity with the menu and beverage offerings, maintain a tidy station, and complete side work duties. Additionally, following OMNI Moments of Service Standards will be crucial to providing excellent guest service.

To apply for the Server AM position at Omni Las Colinas Hotel, you should have a minimum of one year of relevant work experience. It's also essential to possess valid TABC and Food Handlers certificates. Being fluent in both spoken and written English is a must, along with the ability to work effectively as part of a team.

The work environment for a Server AM at Omni Las Colinas Hotel is dynamic and exciting, reflective of the hotel’s luxurious setting. You’ll collaborate with a spirited team and have opportunities for comprehensive training and mentoring in a supportive culture that values respect and gratitude.

Yes, the Server AM role at Omni Las Colinas Hotel has specific physical requirements. You should be able to lift up to 50 pounds and be prepared to be on your feet for extended periods, typically up to eight hours. This reflects the active nature of serving in a busy restaurant setting.

Omni Las Colinas Hotel ensures quality guest service through its Server AM position by mandating adherence to the OMNI Moments of Service Standards. This involves being pleasant, greeting guests warmly, and striving to meet their needs diligently, creating memorable experiences that reflect the hotel’s commitment to excellence.

In this situation, I would approach the guest with empathy and attentiveness. I would listen carefully to their concerns, apologize for the inconvenience, and offer to rectify the issue, whether by replacing the meal or providing an alternative. This demonstrates my commitment to ensuring their satisfaction as a Server AM at Omni Las Colinas Hotel.

Managing multiple tables requires excellent multitasking skills and prioritization. I focus on creating a systematic approach, ensuring that I check on each table periodically while maintaining high service standards. My experience as a server has taught me to stay organized and responsive to the needs of my guests.

To familiarize myself with the menu, I begin by reviewing the items and their descriptions, followed by tasting dishes when possible. Engaging with the kitchen and asking for insights helps deepen my understanding, allowing me to confidently recommend options to guests as a Server AM.

During busy hours, I believe in clear communication. Offering assistance, sharing tasks, and supporting colleagues fosters teamwork. I also ensure that we have designated responsibilities, enabling us to cover for each other and maintain a smooth operation together.

My motivation for providing top-quality service comes from a genuine passion for hospitality and making others feel valued. Witnessing a guest’s satisfaction and knowing I've played a role in their positive experience drives me to strive for excellence in my position.

Yes, I’m well-versed in health and safety standards that pertain to food service. I ensure that food is prepared and served following safety guidelines, and I’m meticulous about cleanliness in all aspects, from food handling to dining protocols, as per TABC and other requirements.

I would describe my communication style as open and friendly. I believe in engaging with guests to create rapport while being mindful of their needs. With team members, I prioritize clarity and support, ensuring everyone is on the same page during service.

The most rewarding aspect of working in the hospitality sector is the opportunity to create memorable experiences for guests. Knowing that my contributions lead to a positive atmosphere and satisfaction is fulfilling and keeps me motivated every day.

I view feedback as a valuable tool for growth. Positive feedback motivates me to maintain my approach, while constructive criticism allows me to pivot and improve. I actively seek input from guests and colleagues to enhance my service continually.

Staying organized during busy shifts requires planning and prioritization. I make mental or physical notes of tasks, continuously update my table check-ins, and utilize the support of my team. Staying calm and focused is key to successfully managing a fast-paced environment.