Regional Account Manager, Fintech

As a Regional Account Manager at Optasia, your responsibilities include building and maintaining productive relationships with customer organizations, monitoring market trends to identify opportunities, leading strategic account planning processes, and ensuring service performance targets are met. You'll also manage a team of Account Managers, educate clients on our products, and collaborate with internal teams to enhance customer satisfaction and achieve financial goals.

To apply for the Regional Account Manager role at Optasia, you should have a minimum of 8 years of proven experience in B2B Account Management, preferably in the Telecoms or Fintech industry. Strong familiarity with the cultural and regulatory landscape in your market is essential, along with a bachelor's degree being a plus. Previous experience in Telecoms Customer Value Management will also be an asset.

At Optasia, we are committed to fostering a collaborative team culture that emphasizes professional growth. As a Regional Account Manager, you will have access to regular feedback, coaching, and mentorship. We conduct periodic performance reviews and implement development plans to help address any skill gaps, ensuring that your career aspirations are supported within our organization.

The team dynamic at Optasia is highly collaborative and inclusive. As a Regional Account Manager, you'll lead a talented team of Account Managers, encouraging innovation and accountability. Our culture is built on supporting one another and understanding diverse perspectives, allowing you to drive team success while maintaining a positive and productive environment.

As a Regional Account Manager at Optasia, you can expect a competitive remuneration package, which includes a performance-based bonus scheme. On top of this, we offer perks such as an extra day off on your birthday and all the tech gear you need to work efficiently. We value your contributions and ensure that our compensation aligns with your performance.

To build strong relationships with stakeholders, I would focus on active listening and addressing their specific needs. Regular check-ins and personalized communication can foster trust. Understanding their business goals and aligning our services to meet those objectives would also help in establishing a solid rapport.

Prioritization involves assessing the urgency and impact of tasks. I often use a combination of project management tools and methodologies, focusing on high-impact tasks that align with strategic objectives. Clear communication with my team helps ensure deadlines are met without compromising quality.

One significant challenge I faced was dealing with a major drops in a client's satisfaction due to service delivery delays. I arranged a meeting with the client to openly discuss the issues, taking responsibility and outlining immediate corrective actions. This transparency helped rebuild trust and ultimately strengthened our relationship.

My approach involves deep insight into our clients' business needs and continual analysis of market trends. By conducting regular reviews alongside my team, identifying gaps, and proposing relevant solutions, we can uncover cross-selling opportunities that provide value to the client.

Success in my role is measured through several KPIs, including customer satisfaction scores, retention rates, and achieving financial targets. I also evaluate the performance of my team against set objectives, focusing on both qualitative and quantitative insights to drive improvements.

Negotiating contracts has been a significant part of my previous roles. I approach negotiations collaboratively, ensuring that all parties' interests are taken into account while striving for mutually beneficial outcomes. My understanding of market trends also informs my negotiation strategy.

I believe in regular and proactive engagement with clients. Depending on the account size and complexity, I try to have touchpoints at least monthly or quarterly, supplemented with surveys and feedback tools to continually evaluate their needs and adjust our services accordingly.

I utilize several tools for effective account management, including CRM systems for tracking client interactions, project management software for team collaboration, and data analytics tools for reporting. These tools help streamline processes and enhance communication.

My leadership style is participative and supportive. I focus on empowering my team through clear goals, ongoing feedback, and opportunities for professional development. I also prioritize open communication to foster an environment where team members feel valued and motivated.

Ensuring high customer satisfaction starts with understanding the client’s needs and exceeding their expectations. I routinely gather feedback and use it to improve our services. Additionally, I promote a customer-first mindset within my team to reinforce the importance of exceptional service delivery.