Initial Posting Date:
04/18/2025Application Deadline:
04/27/2025Agency:
Department of Human ServicesSalary Range:
$3,429 - $4,622Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1). Bilingual English/Spanish PreferredJob Description:
We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination, and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you! We are seeking a Store Front Office staff member to join our team!
Oregon Department of Human Services (ODHS)
About the program
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help administer program benefits such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Your duties at a glance
As a Customer Service Guide, you will be the first point of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication. This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:
Minimum qualifications
A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.
Essential attributes
We are looking for candidates with:
** Bilingual English/Spanish language skills encouraged.
**In your application materials indicate if you have Bilingual English/Spanish language skills.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the process. During the pay equity assessment, the information provided on your application will determine your starting salary - please include detailed work and education history.
Working conditions
Background checks and requirements
Benefits
Application instructions
Veteran resources
General resources and information
Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
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