Associate Director, Provider Experience Strategy

As an Associate Director, Provider Experience Strategy at Oscar, you will focus on identifying strategic opportunities to enhance the overall Provider Experience. Your responsibilities include collaborating with functional leaders, conducting data analysis, tackling ambiguous problems, planning and executing initiatives, and crafting cohesive communications to executive leadership. Additionally, you will support your team’s growth and ensure compliance with relevant laws.

To qualify for the Associate Director, Provider Experience Strategy position at Oscar, candidates should have over 7 years of experience in healthcare strategy and operations, including at least 4 years managing teams and 3 years in data analytics. An MBA or MPH degree is a bonus, as is experience in management consulting or healthcare-specific environments.

Yes, the Associate Director, Provider Experience Strategy position at Oscar can be performed remotely. However, if you reside near our offices in New York City, Tempe, or Los Angeles, you will be expected to come into the office at least two days a week to maintain team connections.

The base pay for the Associate Director, Provider Experience Strategy role at Oscar varies by location. In California, Connecticut, New Jersey, New York, and Washington, the pay ranges from $158,400 to $207,900 per year. For other locations, it ranges from $142,560 to $187,110 annually. This compensation is accompanied by comprehensive benefits and an opportunity for company equity grants.

At Oscar, you can expect a blended work culture that promotes connection among team members, whether remote or in-office. We prioritize an inclusive environment where authenticity is encouraged, allowing everyone to contribute unique perspectives to our mission of transforming health care.

When answering this question, it’s vital to highlight specific projects or roles where you've developed strategies in healthcare settings. Discuss your impact, any challenges faced, and how your actions led to measurable outcomes or improvements in provider experiences.

To effectively respond, share a specific example where you encountered ambiguity. Outline your method for structuring the problem, resources you accessed, stakeholders you collaborated with, and the final outcome. This showcases your analytical thinking and problem-solving skills.

Talk about a particular project where you led a team from different functions. Emphasize your collaborative approach, how you built rapport among team members, and any specific strategies you used to align everyone towards a common goal.

In your response, list specific analytical tools you've used, such as Excel, PowerBI, or SQL. Describe how you've utilized these tools in past roles, focusing on successful projects where these analytics drove decisions or improvements.

Explain your approach to understanding company objectives, gathering input from available data, and consistently communicating with stakeholders. Providing an example of a time when alignment led to a successful outcome will strengthen your answer.

When answering, be genuine about what inspires you, such as improving patient experience or advancing health equity. Relate these motivations back to your professional goals and how they align with Oscar’s mission.

Discuss your philosophy on mentorship and share specific strategies you’ve used to develop team members. Mention instances when you’ve recognized potential in others and helped them achieve their goals, emphasizing the importance of building their skills.

Identify probable challenges like adapting to a rapidly changing industry landscape or resistance to change within teams. Propose solutions based on your past experiences, demonstrating your proactive mindset and adaptability.

Outline a specific enterprise-wide project you led, detailing the planning process, resource coordination, and implementation phases. Highlight any obstacles encountered and how you successfully managed them to achieve the project's objectives.

Emphasize the significance of clear and effective communication in strategy roles. Discuss your methods for ensuring transparency, addressing concerns promptly, and fostering an environment where team members feel comfortable sharing ideas and feedback.