Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Patient Account Resolution Specialist image - Rise Careers
Job details

Patient Account Resolution Specialist

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

  • Medical, dental, and vision insurance, available on first working day

  • 401(k), eligibility after one year of service

  • Employee stock purchase plan

  • Tuition reimbursement

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers.  Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.  Key responsibilities for creating a positive, patient-centric environment include:

  • Evangelize our customers and turn our disgruntled patients into our biggest fans.
  • Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
  • Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
  • Proactively create a better patient experience.
  • Be a champion of the employee experience and drive our unique company culture.
  • Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for supporting branches across a designated market
  • Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
  • Research and secure required information from the customer to continue coverage of equipment through the health insurance plan
  • Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
  • Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations
  • Perform follow-up to achieve timely reimbursement
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

  • N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

  • High school degree or equivalent
  • 3-5 years’ experience in healthcare/health insurance industry

SKILLS, KNOWLEDGE AND ABILITIES

  • Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
  • Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
  • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
  • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
  • Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

  • N/A

Computer Skills

  • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

PLEASE NOTE: This is a remote position which is US-based.  This role requires individuals to physically reside and work within the United States.  Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Average salary estimate

$54000 / YEARLY (est.)
min
max
$48000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Join Apria Healthcare as an Account Manager, where you'll sell critical wound therapy services while supporting patient care in your territory.

Photo of the Rise User
Posted 9 days ago

Step into the vibrant world of MGM Resorts as a Buffet Busser and make guests' dining experiences truly unforgettable.

Photo of the Rise User
Posted 2 days ago

Join Monro as a General Service Front/Back Shop team member and contribute to a people-first automotive service environment.

Photo of the Rise User

Join Allied Universal as an Armed Bank Security Officer and be part of a dedicated team ensuring safety and security at banking locations.

Photo of the Rise User
Posted 11 days ago

Join MGM Resorts as a Host Person and help create unforgettable guest experiences in a vibrant sports bar environment.

Posted 13 days ago

We are looking for a dedicated Radiologic Technologist to join our team at The Woodlands Hospital, committed to delivering quality diagnostic imaging services.

Photo of the Rise User

Join Allied Universal as an Armed Security Officer and play a vital role in community safety through professional security services.

Photo of the Rise User

As a Pharmacy Technician at University Hospital, you will assist in medication distribution while supporting a leading academic medical center.

Photo of the Rise User
Wise Remote Table Space Suites, Rajeha Mindspace, Building 4, HITEC City, Hyderabad, India
Posted 2 days ago

Join Wise as a Customer Support Associate and help redefine how people manage money globally.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Fast-Paced
Growth & Learning
Medical Insurance
Dental Insurance
401K Matching
Paid Time-Off
Maternity Leave
Paternity Leave
Mental Health Resources
Flex-Friendly
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager at ZeroFOX
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager (Enterprise) at Rippling
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer (Node.js & AWS) at Litify
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Program Manager at DeepSource Technologies
Photo of the Rise User
Someone from OH, Euclid just viewed Solution Engineer, Amazon Connect at NeuraFlash
G
Someone from OH, Dublin just viewed Outside Sales Representative at Go Flooring, LLC.
M
Someone from OH, Cincinnati just viewed Remote Data Entry Operator at MUTW, LLC