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Personal Banker

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Overview

The Personal Banker provides a proactive, consultative approach to banking that builds member relationships based on trust and the ability to identify financial needs and recommend solutions. This role is responsible for assisting with branch operations, delivering unique and memorable member experiences, achieving sales goals, and handling service requests. Additional duties required in this role are the ability to work in a team environment, ability to multi-task, attention to detail, and a passion for enhancing our member’s banking experience.

Responsibilities

Member Support:

Proactively greet members by performing lobby engagement activities to connect with members, assessing the reason for visiting the branch and having positive conversations to understand their financial needs.
Provide excellent member service by handling transactions accurately and efficiently.
Address member inquiries, resolve issues, and help members understand the different ways they can bank with us and the range of products and services we can offer.
Assist members with account openings, loan applications, and other financial transactions.
Educate members on financial literacy topics, including budgeting, savings and managing credit.

Sales and Relationship Building:

Maintain a detailed knowledge of the financial services and products to provide tailored advice and insight to members.
Have a responsibility to continually challenge and identify ways to improve the member experience, using your initiative to suggest effective solutions.
Develop and maintain relationships through differentiated customer experiences to retain and grow the member base.
Educate members on options for managing financial transactions by leveraging technology, tools and resources.
Communicate clearly and accurately to members of financial products/services including benefits, requirements and any associated fees or costs associated with product/service.

Account Management:

Open and manage various types of accounts including; savings, checking, certificates of deposit, IRAs, etc.
Assist with loan applications, serving as Loan Interviewer and process loan documentation, and follow up on loan statuses serving as Loan Processor.
Monitor and manage account activity to ensure compliance with all Credit Union security procedures, Internal Control policies and regulatory requirements.

Team Collaboration:

Work closely with other team members to achieve branch and organizational goals.
Participate in team meetings, training sessions, and professional development opportunities.
Support branch initiatives and contribute to a positive work environment.

Qualifications

High school diploma or equivalent required, Bachelor’s degree a plus.
Prior experience in a contact center banking environment preferred.
Previous experience in a sales support or administrative role is beneficial.
Demonstrated professionalism is required.
Demonstrates the ability to interact confidently with members is essential.
Ability to be initiative in self-directed learning of Credit Unions products/services in order to expand and become well versed with the products/services offered.
Ability to perform basic math calculations is required.
Ability to professionally demonstrate a sales-focused approach and proficiency to build strong member relationships.
Ability to successfully complete the Credit Union’s in-house Training Program within a reasonable timeframe required.
Proficiency in MS Office (Word, Excel, Outlook) preferred.
Excellent written and verbal communication skills.
Understanding and working knowledge of appropriate core banking system is beneficial.
Being detail oriented, ability to multi-task and work independently and in a team environment is essential.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Personal Banker, Palmetto Citizens FCU

Are you looking to kickstart your career in banking? Look no further than the Personal Banker position at our Lexington branch! In this role, you will have the unique opportunity to forge meaningful relationships with our members, helping them navigate their financial needs with a consultative approach. As a Personal Banker, you'll be the friendly face they see when walking into the branch, proactively greeting them and engaging in conversations that uncover their financial aspirations. Your daily tasks will involve providing exceptional service by accurately handling transactions, addressing inquiries, and guiding members through everything from account openings to loan applications. Education is key in this role; you’ll also get to enhance our members' financial literacy by discussing topics like budgeting and credit management. You’ll maintain knowledge of our diverse range of financial products and ensure a memorable experience with individualized services that can lead to loyalty and growth within our member base. Our Personal Banker is also a vital part of a dynamic team, working collaboratively to meet branch goals and continuously improve services. If you’re detail-oriented, enjoy multi-tasking, and have a passion for enriching our members' banking experiences, we would love to hear from you! Join us and make a real difference in the financial lives of our community individuals in Lexington!

Frequently Asked Questions (FAQs) for Personal Banker Role at Palmetto Citizens FCU

What are the main responsibilities of a Personal Banker at the Lexington branch?

As a Personal Banker at our Lexington branch, your primary responsibilities include providing personalized member support, handling transactions, resolving inquiries, and assisting with account openings and loan applications. You will also focus on educating members about financial literacy topics and working collaboratively with team members to enhance the overall member experience.