Customer Success Engineer- Cortex

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in implementing new products, transitioning from older solutions, and troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Your Impact

• Product Expertise
  • Capture customer’s business and risk requirements, translating them into technical requirements
  • Serve as the subject matter expert (SME) for XSOAR in a client-facing role, aiding in configuration, deployment and automation of security automation workflows
  • Demonstrate strong knowledge of network security products and solutions across multiple security domains
  • Collaborate with product and engineering teams to ensure effective use of Palo Alto Networks solutions
• Product Adoption
  • Improve product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
  • Help customers rapidly implement and operationalize Palo Alto Networks solutions to achieve their security objectives
  • Partner with account teams to deliver high-visibility strategy, technical account plan deployments, and product-level success plans
• Customer Impact
  • Create and present effective QBR/EBR presentations, influencing strategic decisions
  • Perform root cause analysis and provide strategic insights to internal and external stakeholders
  • Ensure customers are aligned with Palo Alto Networks solutions, helping them optimize their investments

Your Experience

• 5+ years of experience as a Security Incident Responder, Security Engineer, or Security Architect focusing on enhancing and streamlining existing CSIRT processes and the creation of new, efficient, security workflows to automate security incident response
• Strong Security Incident Response knowledge, along with specialization in at least one other Cybersecurity knowledge domain with recent experience as a Security Engineer
• Strong understanding of enterprise security and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Fluent in English and Spanish (Portuguese is a plus)
• Bachelor’s degree or equivalent military experience required

The Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Palo Alto Networks Cortex products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.