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IT Support Analyst

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For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

PAR is looking for an entry level IT Support Analyst to join the IT Service Desk team. This position is onsite only, located at our New Hartford, NY office, and provides primary support for our executive leadership and operations teams at that location. You’ll also work closely with the rest of the globally distributed IT Service Desk team in support of PAR employees across the world. We’re looking for someone with a passion for helping people, continuously learning, and diving into exciting challenges with technology-based solutions. At PAR you’ll have the opportunity to work with leading edge tech to enable today’s fast-paced business environment.

Position Location:

New Hartford, New York Office (Onsite)

Reports To:

Manager, IT Service Desk, North America

What We’re Looking For:

Requirements:

We are seeking individuals who already have some experience in troubleshooting problems with computer hardware (desktops, laptops, printers) software (Windows, Office, etc.) or support
Show us that you have the aptitude to learn and grow - we’d like to see an Associate degree in a technology related major, but we are flexible depending on your experience and who is driven and willing to learn
We are seeking a key individual to represent our department in customer service while providing technical support as a front-line support representative
Ideal candidates will need to have the aptitude, drive, and ambition to excel individually and as part of a team who strives to elevate and contribute to a positive team and company culture
The ability to communicate effectively, exhibit a positive attitude under pressure, and engage well with others
Work with a sense of urgency that leans toward action and ownership with focus on the most impactful outcomes
CompTIA A+ certified or obtain the certification within the first 6 months of employment training provided
Any additional industry certifications in Windows Desktop Administration, IT Support, Microsoft 365, Security, or Networking are a huge plus
Ability to lift up to 40 pounds to assist in hardware inventory and shipment processes of IT equipment

Unleash your potential: What you will be doing and owning:

Be a punctual and positive on-site presence representative for the IT Service Desk and the IT Department in our New Hartford, NY headquarters
Be part of a team that focuses on supporting an ideal user experience and providing stable systems that make their work as seamless as possible
Leverage modern SaaS based tools for ticketing, remote support, and endpoint management
Manage user accounts, group membership, and support for end user systems, including communication and collaboration platforms
Help build the knowledge base with solutions that improve the support experience – review solutions created by other Service Desk team members for accuracy and consistency
Security is everyone’s responsibility and in this front-line role we need you to reinforce a positive culture of cyber security
Take part in a paid after-hours rotation for critical system outage support
We’re all about continuous improvement and expect the same from you! See something, could we be doing better? Bring it forward so we can work as a team to improve - we offer growth opportunities and reward those who propel our business forward

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Onsite interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About IT Support Analyst, PAR Technology

As an IT Support Analyst at PAR Technology Corporation in the vibrant city of New Hartford, you'll become part of a dynamic team that's at the forefront of restaurant technology solutions. For over four decades, PAR has redefined the restaurant experience with its innovative offerings that empower brands globally. We're excited to welcome an entry-level IT Support Analyst to our IT Service Desk team, where your enthusiasm for helping others and your eagerness to learn will shine. In this role, you’ll provide vital support to our executive leadership and operations teams while also collaborating with a globally distributed IT team to assist PAR employees worldwide. Emphasizing our 'Better Together' philosophy, you’ll work with cutting-edge technology to ensure our systems run smoothly and efficiently. Ideal candidates should have a knack for troubleshooting hardware and software issues, and while we prefer an associate degree in a technology-related field, we value hands-on experience and passion just as much. You'll have opportunities for growth and professional development, and yes, we want you to bring improvements to the table—as we believe enhancing user experience is a collective effort. If you have a positive attitude, exceptional communication skills, and a readiness to embrace challenges, join us at PAR to contribute to a culture rooted in support, innovation, and teamwork!

Frequently Asked Questions (FAQs) for IT Support Analyst Role at PAR Technology

What responsibilities does an IT Support Analyst at PAR Technology Corporation have?

As an IT Support Analyst at PAR Technology Corporation, your primary responsibilities include providing technical support to executive leadership and operations teams, resolving issues with hardware and software, and managing user accounts. You'll also participate in creating and maintaining a knowledge base to improve the support experience, ensuring a positive culture of cybersecurity, and handling ticketing and remote support using modern SaaS-based tools.