German Speaking Customer Support for Automotive Insurance & Claims Department
🚗 Join Our Dynamic Team! Patrique Mercier Recruitment ES is excited to announce an opportunity for a German Speaking Customer Support representative to work within the Automotive Insurance & Claims Department! If you are fluent in German and are looking to leverage your customer service skills in a rewarding sector, this is the perfect role for you!
In this essential position, you will assist German-speaking customers with their inquiries related to automotive insurance and claims, providing them with the support they need throughout their experience. Become a key player in ensuring customer satisfaction while advising them on claims processing and insurance products. If you are ready to take on this challenging yet rewarding role, we want to hear from you!
Your Responsibilities
- Provide exceptional customer support to German-speaking clients in the automotive insurance and claims sector through various communication channels.
- Assist customers with inquiries regarding their insurance policies, claims status, and related services, ensuring timely resolutions.
- Accurately document customer interactions and claims in our CRM system.
- Collaborate with team members to enhance customer satisfaction and meet service level objectives.
- Engage in ongoing training to stay informed about insurance regulations and best practices.
- Fluency in German (written and spoken) is essential.
- A strong commitment to delivering outstanding customer service.
- Previous experience in customer support or the automotive insurance industry is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- Strong analytical skills and attention to detail.
- A proactive team player with a positive and solution-oriented attitude.
- Ability to work independently and manage multiple tasks effectively.
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
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