German Speaking Customer Support for Online Marketplace Platform Department
🛍️ Join Our Online Marketplace Team! Patrique Mercier Recruitment ES is excited to present an excellent opportunity for a German Speaking Customer Support representative within the Online Marketplace Platform Department! If you are fluent in German and have a passion for assisting customers in a vibrant e-commerce environment, this position is perfect for you!
In this integral role, you will provide support to German-speaking customers navigating our online marketplace, ensuring they have a seamless and enjoyable experience. Be part of a dynamic team dedicated to delivering top-notch service. If you’re ready to take on this exciting challenge and enhance your career in the online marketplace sector, we want to hear from you!
Your Responsibilities
- Deliver exceptional customer support to German-speaking clients via various communication channels, such as email, chat, and phone.
- Assist customers with inquiries related to marketplace transactions, product information, and account management.
- Accurately document customer interactions in our CRM system to ensure proper follow-up.
- Collaborate closely with team members to meet service goals and enhance overall customer satisfaction.
- Participate in ongoing training and development sessions to stay updated on products and services.
- Fluency in German (written and spoken) is essential.
- A strong commitment to providing high-quality customer service.
- Previous experience in customer support, particularly in e-commerce or online marketplace settings, is a plus but not mandatory.
- Exceptional communication and interpersonal skills.
- A proactive and collaborative team player with a positive attitude.
- Strong problem-solving skills and attention to detail.
- Ability to adapt to a fast-paced online environment and work effectively within a team.
· Private Health Insurance
· Training & Development
· Performance Bonus
· 2 Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
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