German Speaking Customer Support for Online Music & Podcast Department - job 2 of 2
Patrique Mercier Recruitment FR is dedicated to connecting skilled individuals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for our Online Music & Podcast Department. This role is ideal for music enthusiasts who are passionate about delivering exceptional customer service while helping clients navigate our platform.
Responsibilities
- Provide top-notch customer support to German-speaking clients regarding our online music and podcast services through phone, email, and chat.
- Assist customers with inquiries related to subscriptions, account management, content availability, and service features.
- Effectively resolve customer issues and complaints to ensure a seamless user experience.
- Document customer interactions accurately and follow up on unresolved inquiries in a timely manner.
- Collaborate with internal teams to escalate and resolve complex queries and enhance overall service delivery.
- Stay updated on music and podcast trends, platform features, and service updates to provide informed assistance.
- Gather customer feedback to support ongoing improvements in service and user satisfaction.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the music or entertainment industry.
- Strong communication skills, demonstrating a friendly and professional demeanor.
- Ability to troubleshoot issues and provide solutions in a clear manner.
- Proficient in using CRM software and standard office applications.
- Detail-oriented with good organizational skills.
- Flexibility to work varied hours, including weekends and evenings as necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Brothers Heating, Cooling & Plumbing seeks an organized HVAC Service & Agreements Coordinator to manage contracts and billing in Rock Hill, SC.
Lead insightsoftware's Customer Success team to enhance client retention and satisfaction through strategic leadership and data-driven initiatives.
A remote Customer Service Representative role at Fortune Brands, supporting smart home and luxury products across various brands.
Lead the end-to-end technical adoption of Drata’s security platform as a Senior Enterprise Solutions Architect, partnering with enterprise clients and internal stakeholders in a fully remote role.
SWBC seeks a diligent Personal Lines CSR to provide expert customer service and policy processing in a fast-paced insurance environment.
Gentell is hiring a Client Onboarding Specialist, DME to efficiently coordinate customer onboarding and support business growth in the healthcare sector.
Karius is looking for a Customer Success Representative to deliver high-quality support to healthcare customers and internal teams in advancing infectious disease diagnostics.
Seeking a bilingual Customer Service Representative to provide professional support for Transcard’s global payment solutions during weekend remote shifts.
Serve as the welcoming front-line Patient Services Representative at Cooper University Health Care, ensuring exceptional patient scheduling and customer service.
Manage and lead the Client Support team to deliver exceptional 24/7 software and controls support and enhance customer satisfaction at Designed Conveyor Systems.
Contribute to Nelnet’s mission by facilitating seamless onboarding and configuration of FACTS products for educational institutions as an Onboarding Configuration Specialist I.
Serve as a Communication Center Specialist supporting members with inquiries, account services, and product guidance at a reputable credit union.
C1 Insurance Group seeks a full-time in-office Insurance Support Specialist to deliver exceptional client support and contribute to a positive, process-driven workplace.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
