German Speaking Customer Support for Streaming TV & Movie Services Department
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exceptional career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Streaming TV & Movie Services Department. This dynamic role is suitable for those who are passionate about entertainment and enjoy assisting customers in navigating their streaming experiences.
Responsibilities
- Provide exceptional customer support to German-speaking clients regarding streaming services through phone, email, and chat.
- Assist customers with inquiries related to account management, content availability, subscription details, and technical issues.
- Effectively handle customer complaints and provide solutions to enhance the user experience.
- Document customer interactions thoroughly and ensure timely follow-up on unresolved inquiries.
- Collaborate with technical and content teams to address complex customer issues and improve service quality.
- Keep customers informed about new releases, features, and promotional offers available on the platform.
- Gather customer feedback to support continuous improvement of services.
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, preferably in the entertainment or technology sector.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Deep understanding of streaming services and technology is a plus.
- Proficient in using CRM systems and common office software.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
- Willingness to work flexible hours, including evenings and weekends as necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Average salary estimate
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