German Speaking Customer Support for Gaming & Esports Department
Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a German Speaking Customer Support representative in our Gaming & Esports Department. This role is perfect for gaming enthusiasts who are passionate about providing top-tier customer service to fellow players. You will be responsible for assisting customers with inquiries related to gaming products and services, ensuring an engaging and satisfying experience. If you have a strong command of the German language and a love for gaming, we want to hear from you!
Responsibilities
- Provide exceptional customer support via various channels including phone, email, and chat in German.
- Assist customers with questions about gaming products, services, and account issues.
- Effectively resolve customer complaints and issues with a focus on customer satisfaction.
- Engage with customers to understand their gaming experience and provide tailored support.
- Maintain accurate records of customer interactions to support continuous improvement.
- Collaborate with the Gaming & Esports team to enhance service delivery and customer engagement.
- Fluency in German (both spoken and written) is required.
- Strong communication and interpersonal skills, with a customer-oriented approach.
- Previous experience in customer service, ideally within the gaming or esports sector, is preferred.
- Genuine passion for gaming and knowledge of current gaming trends and titles.
- Excellent problem-solving abilities and commitment to delivering high-quality support.
- Ability to work effectively within a team in a fast-paced environment.
- Familiarity with customer support software and gaming platforms is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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