German speaking Technical Support for roadside assistance - Hybrid from Athens

Patrique Mercier Recruitment Nordic is seeking a German Speaking Technical Support Specialist for Roadside Assistance, offering a hybrid work opportunity based in Athens, Greece. In this role, you will provide exceptional support to German-speaking customers who require assistance with roadside issues, ensuring prompt and effective problem resolution. Your technical skills and customer service expertise will be crucial in delivering a positive experience for our clients during their time of need. If you are proactive, tech-savvy, and enjoy helping others, we encourage you to apply!

Responsibilities

• Deliver high-quality technical support to German-speaking customers experiencing roadside assistance issues.
• Troubleshoot and resolve a wide variety of technical problems related to vehicle assistance.
• Provide clear guidance and support to customers in distress, ensuring their safety and satisfaction.
• Document all customer interactions and solutions accurately in the support system.
• Collaborate with roadside assistance teams to coordinate timely and efficient service delivery.
• Identify common issues and provide feedback to improve service processes and customer communication.

• Fluency in German (both spoken and written) is essential, along with a good command of English.
• Prior experience in technical support, customer service, or a related field is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication abilities, particularly in high-pressure situations.
• Able to work effectively in a hybrid environment, balancing remote work and office presence.
• Familiarity with customer support software or CRM tools is advantageous.
• Passion for technology and a commitment to providing outstanding customer service.

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )