Portuguese Speaking Customer Service for Online Streaming Service Department
Patrique Mercier Recruitment is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives within the Online Streaming Service Department. Our agency specializes in connecting talented multilingual professionals with leading companies across various sectors. In this role, you will be part of a vibrant team that is focused on delivering exceptional support to Portuguese-speaking customers. As the entertainment industry continues to expand globally, this position allows you to be an integral part of a famous streaming platform, helping users navigate the service and enhancing their overall experience. Join us and take your career to new heights while enjoying a supportive work environment and the chance to grow in a dynamic industry!
Responsibilities
- Provide top-notch customer support to Portuguese-speaking subscribers through various channels including phone, email, and chat.
- Assist users with inquiries related to account management, troubleshooting, and product features.
- Resolve customer issues efficiently, ensuring a positive experience and retention.
- Log and document all customer interactions accurately in our database.
- Work closely with other teams to address any recurring issues and improve service quality.
- Stay updated on the latest trends, offers, and product changes within the streaming service.
- Fluency in Portuguese and English (both written and spoken); additional languages are a plus.
- Experience in customer service or the streaming industry is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced and collaborative environment.
- Proficiency in using customer service software and Microsoft Office tools.
- Problem-solving mindset with a focus on customer satisfaction.
- A passion for entertainment and the streaming landscape.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel - 2 weeks )
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