Customer Service Implementation Consultant

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Benefit from award-winning training and one-on-one coaching as you play a key role in Paylocity’s future with an early careers position.  

This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview:

Our Client Service (Emerging Market) Implementation Consultant supports our small business client needs by configuring their applications accordingly. This opportunity promotes the opportunity to join Paylocity and build the foundation around our suite of products. The Emerging Market Implementation Consultant (EMIC) will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. This is a fast paced, high-volume environment, time management and the ability to successfully manage multiple clients in different stages is required. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.

Location: Meridian, ID

Reports To: Implementation Leadership

Responsibilities:

• Successful facilitation of client calls
• Provide a positive client experience
• Facilitate the entry of prior provider payroll data to the Paylocity application
• Educate the client on how to navigate Paylocity’s suite of applications to efficiently process payroll
• Collaborate internally between the client and other Paylocity partners as needed
• Perform quality assurance tasks to ensure accuracy of all work
• Responsible for a seamless onboarding experience for our small business clients
• Ability to seamlessly maneuver multiple screens/tabs, while accessing databases and accurately entering information
• Travel up to 5% required
• All other duties as assigned

Requirements:

• High School Diploma
• Minimum one year demonstrated customer or client service experience
• Customer service focused with the ability to develop strong and trusted relationships
• Intermediate Computer skills: ability to effortlessly maneuver multiple screens/tabs and databases
• Familiarity and comfort with web-based
• Strong MS Office skills, especially with Excel
• Willingness to perform a wide variety of tasks and projects
• Ability to effectively problem solve and provide quick resolution utilizing Paylocity resources

Additional Skills:

• Excellent and accurate written and verbal communication skills
• Strong analytical skills, attention to detail, organizational skills, and time management
• Ability to work in a fast-paced ever-changing environment   

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $18.00 - $22.00/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.