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Customer Experience-Part Time

Customer Experience Associate-Part Time

 

Peerspace is continuing its mission to bring people together, starting with making it easy to find and book the perfect places to meet, create, and celebrate. Our marketplace uncovers the world’s most unique spaces, such as lofts, rooftops, and art galleries, and makes them bookable for meetings, events, and film or photo shoots.

 

Over five million people have attended activities booked in Peerspace locations, and we’re looking for people who want to help us reach the next 20 million.

 

Our people are the heart of Peerspace.  We are a team that values inclusion and working cross functionally.  Our strategy and objectives are clear and we support one another to exceed expectations.  We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.  

 

Peerspace is looking for a passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.


*** Schedules are below-please make sure they work ok for you and, when you apply, please let us know why part time works well for you. ***

 

KEY RESPONSIBILITIES:


                  First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests

                  Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience

                  Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.

                  Independently work through a queue of tasks with an eye for process improvements

                  Identify and execute on opportunities to surprise and delight our hosts and guests

                  Identify trends and take an active role in delivering suggestions for process & product improvements

 

QUALIFICATIONS:


                  Passion for problem solving and interacting with customers

                  Excellent written and verbal communicator with attention to detail and grammar

                  Strong interpersonal skills

                  Comfortable asking for additional support when working through difficult cases

                  Comfortable prioritizing across potentially competing opportunities/demands

                  Able to pick up new technology quickly

                  Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies

                  Have a sense of humor and enjoy working with others.

 

Bonus:


              Previous successful customer service experience

              Familiarity with CRM systems (i.e. Zendesk, Salesforce)

              Previous experience with crafting online help resources

              Analytical skills

              Event planning skills

              Familiarity with third party marketplaces

              Previous experience with sales

 

Actual schedule may vary due to business needs.


Schedule Requirements (Role 1):


WEEK 1: Tuesday through Friday, 9 a.m. - 1 p.m. EST

WEEK 2: Monday 9 a.m. - 1 p.m. EST; Saturday & Sunday, 9 a.m. - 6 p.m. EST;

 

Schedule Requirements (Role 2):


WEEK 1: Monday 11 a.m. - 3 p.m. EST; Saturday & Sunday, 11 a.m. - 8 p.m. EST

WEEK 2: Tuesday through Friday,11 a.m. - 4 p.m. EST

 

Schedule Requirements (Role 3):


WEEK 1: Tuesday through Friday, 11 a.m. - 3 p.m. EST

WEEK 2: Monday 11 a.m. - 3 p.m. EST; Saturday & Sunday,11 a.m. - 8 p.m. EST 


 Working At Peerspace:


The hourly range for this role is $25/hr.


Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe.


Diversity At Peerspace:


We're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences to apply


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CEO of Peerspace
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Eric Shoup
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Peerspace is on a mission to bring people together, starting with making it easy to find and book the perfect places to meet, create, and celebrate.

14 jobs
BADGES
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
DATE POSTED
February 3, 2024

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