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Customer Support Associate - Billing for Enterprise, API and Consumer image - Rise Careers
Job details

Customer Support Associate - Billing for Enterprise, API and Consumer

Perplexity is a rapidly growing AI-powered answer engine backed by over $1B in venture investment. We are seeking a detail-oriented Customer Support Associate specializing in API and enterprise billing to support our expanding user base and ensure seamless billing operations.

Skills

  • 3+ years experience in billing support or payment operations
  • Extensive knowledge of Stripe Dashboard, APIs, and webhooks
  • Experience with subscription billing and multi-currency processing
  • Proficient in payment methods including ACH and credit cards
  • Familiarity with chargeback management and dispute resolution
  • Strong communication and customer service skills
  • Proficiency in Excel or Google Sheets for reporting
  • Experience with CRM and ticketing systems like Intercom

Responsibilities

  • Manage complex API and Enterprise billing inquiries and escalations
  • Serve as primary contact for enterprise customers with billing issues
  • Process billing adjustments, refunds, and account modifications
  • Investigate and resolve billing discrepancies across payment systems
  • Document all billing interactions and issue resolutions
  • Utilize Stripe platform expertise to troubleshoot payment processing issues
  • Collaborate with engineering teams on API integration troubleshooting
  • Manage subscription lifecycle events and multi-currency billing
  • Monitor and manage chargeback and dispute cases
  • Prepare dispute documentation and coordinate with payment processors
  • Implement chargeback prevention measures
  • Partner with cross-functional teams to improve billing processes
  • Support enterprise customer relationship management and retention

Education

  • High school diploma or equivalent required
  • Bachelor’s degree preferred but not mandatory

Benefits

  • Remote work flexibility
  • Opportunity to work with cutting-edge AI technology
  • Collaboration with visionary leaders and talented teams
  • Growth opportunities in a fast-paced startup environment
  • Competitive compensation reflecting experience
To read the complete job description, please click on the ‘Apply’ button
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CEO of Perplexity AI
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Aravind Srinivas
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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

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Perplexity offers an AI chatbot-powered research and conversational search engine that answers queries using natural language predictive text. Since it's launch in 2022, has raised $165 million in funding, valuing the company at over $1 billion.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 19, 2025

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