Account Executive

The main responsibilities of an Account Executive at PetDesk include managing the entire sales cycle from prospecting to closing deals, qualifying inbound leads, and developing relationships with veterinary clinics. Additionally, you will perform product demonstrations that cater to the specific needs of practice owners, while ensuring that your sales data is accurately captured in Salesforce CRM. Your role also involves attending trade shows and events, making your contributions invaluable in expanding our client base.

To qualify for the Account Executive position at PetDesk, candidates should have at least 2 years of experience in full-cycle inside sales, preferably in a SaaS environment. Proficiency in using CRM systems, particularly Salesforce, is necessary. Additionally, possessing excellent communication skills, particularly over the phone, along with a strong work ethic and a problem-solving attitude will set successful candidates apart. While not required, experience in the veterinary industry is considered a plus.

PetDesk provides a comprehensive 2-month training program for new Account Executives, which includes 8 days of intensive instruction on the veterinary industry, followed by hands-on experience as a sales opener. During this period, new hires will also receive semi-weekly classroom-style instruction to deepen their understanding of PetDesk's products and services, ensuring they are fully prepared to tackle their new roles effectively.

The earning potential for Account Executives at PetDesk ranges from $55,000 to $65,000 annually, with the opportunity to earn an additional amount through commissions. High-performing account executives can achieve on-target earnings (OTE) of $100,000 to $120,000, making this a lucrative position for individuals who excel at driving sales and fostering client relationships.

PetDesk offers an extensive range of benefits for its Account Executives, including comprehensive medical coverage, a 401(k) matching program, flexible time off, and paid parental leave. Other perks include financial support for pet adoption, subsidized pet insurance, and a $250 annual stipend for learning and development. These benefits, coupled with a positive company culture, make PetDesk an attractive place to work.

When prospecting new clients, it's essential to start by researching potential leads thoroughly to understand their needs and pain points. I believe in establishing a rapport first, then tailoring my outreach strategy to showcase how PetDesk's solutions can specifically address their challenges. By focusing on building relationships, I find that I create more meaningful connections that lead to successful sales.

In my previous roles, I utilized Salesforce not just for tracking sales activities, but also for capturing data, managing pipelines, and analyzing trends. This allowed me to forecast accurately and improve my sales strategy over time. I emphasize the importance of maintaining up-to-date information which ultimately supports our team's success.

I prepare for product demonstrations by first understanding the client's specific needs and challenges. During the demo, I focus on showcasing features that directly address their pain points, using real-life scenarios to make it relatable. Engaging the client by encouraging questions and facilitating open dialogue ensures they feel involved in the process.

When faced with objections, my strategy is to listen actively and empathize with the potential client's concerns. I validate their feelings before addressing the objection with factual information. By reframing their concerns and providing solutions, I aim to build trust and illustrate that our product is truly beneficial for their practice.

My sales forecasting process involves regularly reviewing the pipeline, analyzing each opportunity's stage, and considering external factors like market trends. I prioritize open communication with team members to gain insights into potential changes and ensure that my estimates are as accurate as possible, which helps align expectations with our sales goals.

I’m attracted to PetDesk because of its commitment to enhancing the veterinary industry with innovative solutions. I appreciate the company’s culture of inclusivity and the opportunity to make a positive impact on pet care. Joining PetDesk aligns with my values and passion for both sales and animal welfare, and I’m excited about the chance to contribute to such an important mission.

Essential skills for an Account Executive include strong communication, relationship-building, and problem-solving abilities. Effective communication helps convey value propositions clearly, while building relationships ensures long-term customer satisfaction. Additionally, being a natural problem solver allows us to address client challenges proactively, which is key in sales.

Effective time management is crucial in sales, especially when managing multiple accounts. I utilize prioritization techniques, setting deadlines for key tasks and organizing my calendar to allocate specific time blocks for follow-ups, client calls, and administrative work. Utilizing tools like CRM systems helps me stay organized and focused on what matters most.

One successful sale I closed involved a veterinary clinic that was struggling to engage with clients. After understanding their needs, I delivered a tailored presentation demonstrating how our solution could increase client retention. My thorough preparation, along with the ability to address their concerns, led to them choosing our services, which resulted in a long-term partnership.

I believe PetDesk stands out due to its commitment to providing comprehensive solutions that truly enhance the client experience within veterinary practices. The emphasis on innovation, customer support, and ongoing development of the product offerings ensures that practices can effectively communicate with pet owners, ultimately leading to better care for pets.