Service Delivery Co-Ordinator

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now looking for a Service Delivery Co-ordinator to join and provide support for our Managed Services team. 

What will you be doing? 

• Manage team diaries, scheduling meetings and ensuring availability for key tasks and customer interactions. 

• Book calls for customers with Customer Success Managers to ensure ongoing engagement and support 

• Support customer onboarding activities and contract management. 

• Collaborate with customers and partners to ensure smooth service delivery. 

• Assign resources to customers and manage all managed service customer reviews. 

• Support invoicing and billing processes for customers. 

• Support procurement, tendering, contract, and supplier management.. 

• Coordinate follow-up actions from service reviews and internal meetings. 

• Liaise with sales, procurement, and finance teams to ensure correct service delivery. 

• Facilitate the transition of professional services into managed services. 

Why you should apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. 

What are we looking for? 

• Prior experience in an administrative role 

• Good knowledge of Microsoft Word, Excel, Outlook and Teams 

• Excellent communications skills 

• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met 

• Commitment to see a job through to a successful conclusion 

Practical stuff 

Where is the role based? 
This role is located at our HQ in Pocklington (YO42) on a hybrid basis (2 days p/w in the office) 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process. 

What are the benefits? 
You can read about the benefits on offer here 😊 

*Important* BPSS Check 

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check 

Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.