Service Delivery Co-Ordinator

As a Service Delivery Co-Ordinator at Phoenix, you'll manage team schedules, facilitate customer onboarding, assign resources for managed services, and ensure effective communication with all parties involved. You'll also be involved in contract management, invoicing, and support procurement processes to make sure our services run smoothly.

To succeed as a Service Delivery Co-Ordinator at Phoenix, prior experience in an administrative role is essential. A strong knowledge of Microsoft Office tools like Word, Excel, and Teams is crucial. You'll also need excellent communication skills and the ability to work independently while managing multiple priorities effectively.

Yes, prior experience in an administrative role is required for the Service Delivery Co-Ordinator position at Phoenix. This ensures that you have the foundational skills needed to manage schedules, communicate effectively, and support customer engagement seamlessly.

The Service Delivery Co-Ordinator role at Phoenix is based on a hybrid model, with 2 days in the office weekly. Our office in Pocklington promotes a collaborative atmosphere, where employees are encouraged to grow and contribute to our culture of excellence.

At Phoenix, we believe in empowering our employees with the support they need to thrive. As a Service Delivery Co-Ordinator, you'll receive encouragement for skill development, career growth opportunities, and the tools to ensure your success in managing services effectively.

In prioritizing tasks as a Service Delivery Co-Ordinator, I assess the urgency and importance of each task. I often categorize tasks by their deadlines and impact on customer satisfaction, enabling me to respond promptly to the most pressing needs.

Absolutely! My experience includes using various tools to organize and coordinate meetings effectively, ensuring clarity in agendas, and allowing for ample preparation time for all involved parties, such as Customer Success Managers and clients.

In a previous role, I supported a team project by coordinating schedules and ensuring all team members were informed of their responsibilities while providing status updates to stakeholders, which significantly streamlined our communication and efficiency.

I tackle pressure by maintaining a flexible mindset and a structured approach. Utilizing tools for task management and adhering to timelines allows me to remain calm and deliver quality results, even under tight deadlines.

Maintaining effective communication involves regular check-ins through emails or calls, providing timely updates, and soliciting feedback. I also ensure that all client interactions are documented for future reference and transparency.

Supporting a customer during onboarding includes walking them through the initial steps, addressing their questions promptly, and ensuring that they have all necessary resources. I also keep the team updated on any concerns they may have.

My approach to invoicing and billing is meticulous. I make sure to cross-check all entries for accuracy and maintain records that align with customer contracts for clarity—ensuring timely processing and resolution of any discrepancies.

I foster relationships with internal teams by engaging in open communication and regular collaborations. I value transparency and strive to understand the goals of other departments, aligning them with service delivery needs.

A great Service Delivery Co-Ordinator is proactive, organized, and possesses exceptional communication skills. They should also be customer-focused and able to juggle multiple tasks effectively while maintaining a positive attitude.

Facilitating this transition involves close collaboration with all stakeholders to outline clear processes and set expectations. I believe in empowering clients through training and support, ensuring they feel confident in their new services.