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Commercial HVAC/R Technician - job 2 of 4

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Bring your technical talent to our Pilot Team! NOT too good to be true, you will receive a substantial quarterly bonus, be off on weekends and NO on-call! You are dispatched from home and work 45-50+ hours a week (even during winter). Company service vehicle, all tools, equipment, cellular phone/iPad and laptop provided. Come play an important part of keeping roughly 15 of our store locations running smoothly near Burns Harbor, IN.

The purpose of this job is to perform installations, maintenance, and repairs of facility HVAC/R, food service equipment, plumbing, and electrical systems within various food and retail locations.

Responsibilities:

  • Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards
  • Communicate with service tech supervisor and store management to report repair status
  • Complete same day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly
  • Monitor truck stock to ensure required parts are available
  • Maintain service vehicle, tools, and uniforms in accordance with company standards
  • Ensure facility interiors and exteriors are inspected for safety and maintenance issues
  • Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures

Qualifications

  • High school diploma or equivalent certificate required
  • Valid state driver’s license and positive driving history required
  • Minimum three years’ recent maintenance experience of commercial HVAC systems required; certification preferred
  • Minimum three years’ recent maintenance experience to include repairing commercial cooking or refrigeration equipment required
  • Basic knowledge, understanding, and ability to repair commercial plumbing and electrical systems required
  • Basic understanding of OSHA guidelines, policies, and procedures
  • Basic knowledge of the functionality of a Building Management System (BMS) and Energy Management System (EMS)
  • Strong analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently with minimal supervision
  • Intermediate mathematical skills
  • Ability to read and interpret site drawings
  • Ability to collaborate with various departments
  • Strong attention to detail
  • Ability to work in congested areas during business hours
  • Strong customer service skills
  • Travel required less than 10%
  • Climb ladders
  • Lift and carry up to 50 pounds
  • Exposure to inclement weather
  • Ability to bend, stoop, twist, crawl, kneel

Additional Information

  • Weekly pay
  • Medical, dental, vision, life
  • 401K match
  • Adoption Assistance
  • Tuition Assistance
  • Fuel Discounts
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Commercial HVAC/R Technician , Pilot Company

Join the Pilot Company team as a Commercial HVAC/R Technician and put your technical skills to work! Located in Burns Harbor, IN, you'll have the exciting opportunity to ensure our various food and retail locations operate smoothly. This role is perfect for those who enjoy a mix of hands-on work and problem-solving. Forget about the rigid 9-to-5; you’ll enjoy a flexible schedule while being dispatched from home, working around 45-50+ hours per week, and having your weekends free! With no on-call responsibilities, you can focus on what you do best. At Pilot, we provide you with a company service vehicle, all the tools and equipment you need, including a smartphone and laptop. Your primary responsibilities will involve the installation, maintenance, and repair of HVAC/R systems, food service equipment, plumbing, and electrical systems. Collaborating with store management, you'll troubleshoot issues and ensure that all work complies with OSHA regulations. Bring your expertise, as we require a minimum of three years of experience in commercial HVAC system maintenance and repair of cooking or refrigeration equipment. You'll need a keen eye for safety and a knack for solving problems. At Pilot Company, we value our employees, offering competitive pay, benefits including medical and retirement plans, and even fuel discounts. If you're ready to fuel the future with us, we invite you to apply today!

Frequently Asked Questions (FAQs) for Commercial HVAC/R Technician Role at Pilot Company
What are the main responsibilities of a Commercial HVAC/R Technician at Pilot Company?

As a Commercial HVAC/R Technician at Pilot Company, your primary responsibilities will include responding to service requests, troubleshooting and diagnosing HVAC/R issues, and performing installations, maintenance, and repairs of food service equipment, plumbing, and electrical systems across various locations. You'll also be expected to inspect facility interiors and exteriors for safety, complete repair notes, and maintain your service vehicle and tools, all in line with OSHA regulations.

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What qualifications are required for the Commercial HVAC/R Technician position at Pilot Company?

To qualify for the Commercial HVAC/R Technician position at Pilot Company, candidates must possess a high school diploma or equivalent. Additionally, a valid state driver’s license along with a positive driving history is essential. A minimum of three years of recent experience in maintaining commercial HVAC systems and experience in repairing commercial cooking or refrigeration equipment is required.

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Does the Commercial HVAC/R Technician role at Pilot Company require travel?

While the Commercial HVAC/R Technician position at Pilot Company involves a home dispatch system, travel is required but limited to less than 10%. You'll primarily work within Burns Harbor, IN, ensuring that our food and retail locations remain operational.

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What benefits does Pilot Company offer to Commercial HVAC/R Technicians?

Pilot Company provides an attractive benefits package for Commercial HVAC/R Technicians, which includes weekly pay, comprehensive medical, dental, and vision insurance, a 401(k) match, adoption and tuition assistance, and fuel discounts. These perks reflect our commitment to supporting our team members' well-being and professional growth.

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Is prior experience with safety regulations necessary for the Commercial HVAC/R Technician role at Pilot Company?

Yes, a basic understanding of OSHA guidelines, policies, and procedures is necessary for the Commercial HVAC/R Technician position at Pilot Company. Adhering to safety regulations is critical to ensure a safe working environment while performing repairs and maintenance tasks.

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Common Interview Questions for Commercial HVAC/R Technician
What experience do you have with commercial HVAC systems?

When answering this question, highlight your specific experiences in maintaining and repairing HVAC systems. Discuss any projects you’ve worked on and the types of systems you are familiar with. Make sure to connect your skills to how you can provide value to Pilot Company.

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Can you provide an example of a time you diagnosed and fixed an HVAC/R issue?

Offer a detailed example that showcases your problem-solving abilities. Describe the issue, the steps you took to diagnose it, and how you resolved it. Emphasize your analytical skills and the outcome of your intervention in alignment with the needs at Pilot Company.

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How do you ensure compliance with safety regulations in your work?

Discuss your understanding of safety regulations, particularly OSHA guidelines. Give examples of how you have implemented safety protocols in previous jobs and how you would ensure safety at Pilot Company during installations and repairs.

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What tools and equipment do you regularly use in HVAC/R maintenance?

Enumerate the tools and equipment you are proficient with, such as multimeters, refrigerant gauges, and hand tools specific to HVAC repairs. Mention your familiarity with the tools provided by Pilot Company and how you maintain them for optimum performance.

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Describe how you keep track of service requests and work orders.

Talk about your methods for organization and documentation in managing service requests. Mention any software or systems you’ve used, as well as the importance of completing work order notes for operational efficiency at Pilot Company.

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How do you handle multiple service requests in a day?

Explain your prioritization process, including how you assess urgency and severity of each request. Share specific strategies you employ to manage time and ensure timely responses, reflecting on how this aligns with Pilot Company’s focus on customer service.

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What steps do you take in performing routine maintenance on HVAC systems?

Outline your routine maintenance checklist, including inspections of equipment and the procedures you follow to ensure optimal performance. Highlight your proactive approach and understanding of Pilot Company’s commitment to service excellence.

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What do you do if a part is unavailable during a repair?

Discuss how you would communicate this issue to the supervisor and store management effectively, and your approach to finding a temporary solution or obtaining the necessary part. This emphasizes your problem-solving skills and communication abilities.

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How do you ensure customer satisfaction during service calls?

Share your customer service philosophy and give examples of how you place a strong emphasis on communication and professionalism during service calls. Relate this to Pilot Company's values regarding guest satisfaction.

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What do you enjoy most about working in HVAC/R maintenance?

Indicate your passion for the technical challenges and problem-solving aspects of the position. Your enthusiasm for improving systems and ensuring operational efficiency will resonate well with Pilot Company's mission.

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We are a growth company focused on innovative solutions across our retail, energy and logistics operations. Our vast network of more than 750 retail and fueling locations provides travelers with convenient stops that offer an incredible variety...

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Full-time, on-site
DATE POSTED
April 15, 2025

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