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Specialist I, Licensing

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The primary responsibility of this role is to ensure compliance with all necessary state and local business license and tax liabilities required for Pilot’s business activities. This role requires effective collaboration with government agencies, regulatory bodies, and internal stakeholders to facilitate the licensing process.

  1. Monitor changes in state and/or local licensing-related requirements applicable to retail store locations or other company business activities.
  2. Complete tax analyses to determine business license and tax liabilities, including gross receipts filings.
  3. Ability to collaborate effectively with government agencies, internal stakeholders (including Executive Leadership), and regulatory bodies to gather necessary documents and facilitate the licensing process.
  4. Maintain an accurate record of licensing documents and adhere to SOX compliance while performing payment processing and accounting duties, such as payment reconciliations and journal entries.
  5. Assist with mediating issues at the store level that could impact licensure and business operations. (e.g. inspections, violations)
  6. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  7. Other duties as assigned

Qualifications

  • Associate degree required
  • Bachelor’s degree in related business field preferred, accounting preferred

Specialized Knowledge 

  • Basic Microsoft Office skills
  • Familiarity with Avalara License Management, Lawson, or Infor preferred
  • Familiarity with multi-jurisdiction and Canadian tax and licensing laws

Competencies

  • Excellent analytical, critical thinking, and organizational skills
  • Strong attention to detail
  • Excellent written and oral communication skills
  • Ability to make decisions and work with minimal supervision
  • Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency
  • Ability to work extended hours as needed to meet deadlines

Additional Information

Travel

Travel required less than 5%

Physical Requirements & Working Conditions

  • General office work requiring sitting or standing for long periods of time
  • Ability to lift up to 20 pounds
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CEO of Pilot Company
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Adam Wright
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Specialist I, Licensing, Pilot Company

Are you ready to take your career to the next level with Pilot Company as a Specialist I in Licensing? Located at 5508 Lonas Drive in Knoxville, TN, this role is all about ensuring that we comply with essential state and local business licenses and tax liabilities. You’ll work closely with government agencies, regulatory bodies, and our internal teams to navigate the licensing landscape while maintaining Pilot's standards of excellence. Your day-to-day will involve monitoring changes in licensing requirements, performing tax analyses, and collaborating with various stakeholders to assist in the licensing process. Attention to detail is key, as you'll ensure all documentation is accurate and help mediate any licensing issues that may arise at our store locations. With a strong focus on communication and organization, you'll share your insights with executive leadership and help address any challenges that could impact our business operations. If you have an associate degree and possess basic Microsoft Office skills, we invite you to bring your analytical mindset and unique skill set to the Pilot family. Join us in this exciting career path where you will have a direct impact on keeping North America moving forward!

Frequently Asked Questions (FAQs) for Specialist I, Licensing Role at Pilot Company
What are the main responsibilities of a Specialist I in Licensing at Pilot Company?

The Specialist I in Licensing at Pilot Company is tasked with ensuring compliance with state and local business licenses and tax liabilities. Responsibilities include monitoring licensing requirement changes, executing tax analyses, collaborating with government agencies, maintaining accurate documentation, and assisting in mediating issues at the store level that may affect business operations.

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What qualifications are needed for the Specialist I in Licensing position at Pilot Company?

To qualify for the Specialist I in Licensing role at Pilot Company, an associate degree is required, while a bachelor's degree in a related business field is preferred. Familiarity with licensing laws, Microsoft Office, and systems like Avalara License Management is advantageous, as is strong analytical, organizational, and communication skills.

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How does the Specialist I in Licensing role at Pilot Company collaborate with other departments?

Collaboration is vital for the Specialist I in Licensing at Pilot Company. This role engages with internal stakeholders, including executive leadership and cross-functional teams, to facilitate document gathering for licensing processes and to resolve any operational issues that may arise, ensuring smooth business operations.

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What skills are essential for success as a Specialist I in Licensing with Pilot Company?

Success in the Specialist I in Licensing role at Pilot Company necessitates excellent analytical and critical thinking skills, strong attention to detail, and effective communication abilities. Candidates should also be adaptable, capable of multitasking, and comfortable making decisions with minimal supervision.

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Is travel required for the Specialist I in Licensing position at Pilot Company?

Yes, while travel for the Specialist I in Licensing at Pilot Company is minimal, it may be required at less than 5% to attend relevant meetings or events that support the licensing functions and business operations.

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Common Interview Questions for Specialist I, Licensing
Can you describe your experience with state and local licensing processes?

In answering this question, provide specific examples of your past experiences with licensing processes. Discuss the different jurisdictions you've worked with and how you ensured compliance with their regulations. Show that you understand the critical impact of licensing on business operations.

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How would you stay updated on changes in licensing requirements?

Demonstrate your commitment to continuous learning by providing examples of resources you utilize, such as government websites, industry publications, or professional networks. Discuss how you would systematically track changes and inform relevant internal stakeholders.

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Describe a time when you had to work under pressure to meet a deadline.

Use the STAR method (Situation, Task, Action, Result) to outline your experiences. Highlight how you prioritized tasks and managed your time effectively to ensure successful outcomes, emphasizing your urgency skills in achieving project objectives.

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How do you handle discrepancies in licensing documentation?

Discuss your approach to identifying and resolving discrepancies. Emphasize your analytical skills, attention to detail, and collaborative efforts with team members or agencies to rectify the situation, ensuring compliance with licensing regulations.

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What tools and systems are you familiar with regarding licensing and tax management?

In your response, list any relevant tools you have experience with, such as Avalara License Management, Lawson, or Infor. Explain how you've utilized these systems in previous roles and the value they added to your work processes.

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How do you prioritize tasks when managing multiple deadlines?

Share your strategies for prioritizing tasks, such as using lists, setting deadlines, and assessing the urgency and importance of each task. Provide examples that illustrate your organizational skills and decision-making abilities in a busy environment.

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What role does communication play in compliance and licensing?

Express the importance of transparent communication in addressing compliance challenges. Discuss how effective communication can facilitate collaboration with stakeholders and how it can help resolve issues efficiently.

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Can you explain how accounting principles apply to licensing processes?

Talk about your understanding of financial transactions related to licensing, such as fee payments and tax implications. Demonstrate how applying accounting principles ensures accurate record-keeping and compliance in licensing activities.

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What is your understanding of SOX compliance, and how does it relate to license management?

Provide a brief overview of SOX compliance and its relevance to financial reporting and documentation practices. Discuss how you adhere to these compliance standards while managing licensing documentation and financial records.

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Why do you want to work for Pilot Company as a Specialist I in Licensing?

Share your passion for the industry and how Pilot Company's commitment to its founding values aligns with your professional goals. Express your excitement about contributing to their mission and the unique opportunities the company offers.

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We are a growth company focused on innovative solutions across our retail, energy and logistics operations. Our vast network of more than 750 retail and fueling locations provides travelers with convenient stops that offer an incredible variety...

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Full-time, on-site
DATE POSTED
April 12, 2025

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