Restaurant General Manager

As a Restaurant General Manager at Pilot Flying J, you will be instrumental in overseeing the overall operational performance of your quick-service restaurant. Your responsibilities will include ensuring outstanding hospitality, creating a positive work environment, implementing HR decisions, conducting P&L analyses, and controlling inventory. These tasks will enable you to lead your team to success and maintain the high standards that guests expect from Pilot Flying J.

To qualify for the Restaurant General Manager role at Pilot Flying J, you should have 2-3 years of management experience in the retail, restaurant, grocery, or service industry, particularly with P&L accountability. Demonstrating strong leadership, customer service skills, integrity, and accountability are essential attributes. Additionally, being able to work a flexible schedule, including nights, weekends, and holidays, will be necessary to adapt to the restaurant's demands.

The salary for a Restaurant General Manager at Pilot Flying J starts between $44,100.00 and $63,900.00 per year. Your exact pay may vary depending on experience and the performance of your restaurant, which reflects Pilot Flying J's commitment to rewarding excellent management and operational success.

As a Restaurant General Manager at Pilot Flying J, you will enjoy a comprehensive benefits package that includes fuel discounts, nationwide medical, dental, and vision insurance, a 401(k) plan, flexible spending accounts, adoption assistance, tuition reimbursement, and a flexible work schedule. Such benefits demonstrate Pilot Flying J's dedication to supporting its employees both professionally and personally.

Yes, candidates applying for the Restaurant General Manager position at Pilot Flying J should be willing to relocate. This requirement allows for greater flexibility and opportunity for management teams within various locations, aligning with Pilot Flying J's commitment to operational excellence in all its restaurants across North America.

When answering this question, highlight your previous management roles and specific examples of how you handled operations during busy periods. Emphasize your ability to maintain high customer service standards and effectively lead your team in a fast-paced environment.

Your answer should focus on the importance of training staff, setting clear service standards, and creating an environment that prioritizes customer satisfaction. Provide examples of past initiatives you’ve implemented to improve guest experiences.

Discuss your leadership style and any strategies you've used to motivate and engage your team. Mention the importance of open communication and creating a positive work environment that encourages collaboration.

Share a specific example of a conflict you managed and explain your approach to resolving it. Focus on your skills in mediation and fostering a cooperative atmosphere where everyone feels heard and valued.

When responding, detail your process for reviewing financial reports, identifying trends, and making actionable recommendations based on your analyses. This demonstrates your financial acumen and commitment to the restaurant’s profitability.

Discuss your strategies for managing inventory effectively, maintaining adequate stock levels, and minimizing waste. Emphasize your ADHD approach to ensuring accuracy during deliveries and routine checks.

Speak about the importance of recognition, providing opportunities for development, and fostering teamwork. Provide examples of how you've successfully implemented these strategies in past management roles.

Share your techniques for prioritizing tasks and staying organized during peak hours. Discuss how you remain calm under pressure and lead your team through challenging times.

Outline your expectations regarding teamwork, communication, customer service, and performance metrics. Stress the importance of aligning these expectations with the overall vision of Pilot Flying J.

Express your admiration for Pilot Flying J’s commitment to its company culture, its reputation in the travel center industry, and its dedication to employee growth and community service. Connect these values to your professional aspirations and how you can contribute to the company’s success.