Manager, Compliance

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain.  90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Manager, Compliance will oversee and lead a team of two direct reports who collectively manage, implement, and drive all project progress associated with club remodels, refreshes, and expansions. This role will represent Planet Fitness Club Support Center as the Construction and Compliance subject matter expert for club renewal reviews and ownership transfer transactions, inclusive of establishing and communicating construction requirements to the Legal team, franchisees, and other key stakeholders. The Compliance Manager will also lead collaboration between the Club Support Center Construction and Compliance teams, franchisees, general contractors, and key internal stakeholders to streamline process to drive joins and increase member retention through the implementation and enforcement of brand design standards.

Responsibilities

• Manage a team of two direct reports and delegate their priorities as needed to effectively support the team’s goals, while growing the direct reports into dynamic team players for increased efficiency.
• Oversee Planet Fitness’s remodel process, ensuring compliance with current brand and company standards. 
• Serve as Planet Fitness’s compliance subject matter expert process during any franchisee ownership sale and/or transfer.
• Act as a PFCSC liaison and representative for the Construction and Compliance teams on the Store Development Committee (a joint task-force comprised of franchisor and franchisee leadership).
• Oversee and manage two direct reports in scoping out clear and concise remodel project objectives and develops accurate remodel scopes of work that conform with PF’s Design Control Document’s specifications for use by franchisees, general contractors, brand architects, and various internal business units.
• Partner with franchisees to communicate and enforce project scope, schedule, budgeting, construction requirements and deadlines.
• Lead thoughtful discussions with franchisees to determine where modifications of scope requirements are acceptable depending on a variety of business circumstances.
• Proactively identify potential challenges which may impact completion dates of ongoing construction compliance projects, create an achievable action plan, or escalate - as needed. Partner with the Legal team to incorporate details and timing into contracts for proper documentation and enforcement.
• Orchestrate and take lead role in establishing professional resolutions with franchisees to solve for opposition between brand requirements and existing club conditions.
• Foster cross-functional initiatives to leverage Salesforce for sophisticated tracking and reporting of construction compliance projects, milestones, and associated costs.
• Author and distribute construction compliance KPIs to key stakeholders and senior leaders to drive strategy and over-arching decision making.
• Compile and analyze historical metrics related to club remodels, refreshes and expansions to advise on brand-approved construction and design specifications.
• Travel to franchisee locations to assess and inspect construction compliance projects (both ongoing and completed) to support the franchise system with project execution.

Qualifications

• Ability to travel to franchisee locations, as needed
• Bachelor’s degree from an accredited institution in Construction Management preferred, or proven experience within the field
• 5+ years of successful commercial construction project management experience, preferably in a franchise organization with brick-and-mortar units
• Advanced skills in Microsoft Office Suite
• Salesforce or similar CRM experience, preferred
• Clear understanding of company and department goals with superior problem-solving skills
• Strategic relationship builder, effective communicator, and logical decision-making ability
• Proficient in reading Construction Documents (including, but not limited to, site plans, floor plans, interior elevations and building systems)
• Strong time management skills
• Ability to maintain a positive attitude and composure in stressful situations
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Perks

• Hybrid work schedule out of our Hampton, NH Club Support Center
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• Volunteer days off 
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Tuition reimbursement
• Free learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Company-sponsored social events
• Free Black Card membership and fun exercise incentives
• Access to our private gym at the Hampton, NH Club Support Center, complete with locker rooms and Black Card area
• Delicious, healthy breakfast and lunch options served at our Club Support Center café

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.