Medical Office Receptionist

As a Medical Office Receptionist at Planned Parenthood California Central Coast, your key responsibilities include welcoming patients, verifying their eligibility for services, collecting fees and co-pays, and ensuring that all patient information is accurately entered into the Practice Management System. You'll serve as an ambassador for our services, aiming to create a welcoming environment for all patients.

To be eligible for the Medical Office Receptionist at Planned Parenthood California Central Coast, candidates should possess excellent written and verbal communication skills, a willingness to relate to diverse communities, and a thorough knowledge of medical billing terminology. Bilingual candidates fluent in Spanish and English are highly valued, and applicants should be comfortable traveling within the geographic area of PPCCC from Thousand Oaks to San Luis Obispo.

Planned Parenthood California Central Coast is committed to diversity, equity, and inclusion in hiring. We strongly encourage applicants from Black, Indigenous, and people of color (BIPOC) and LGBTQ+ communities to apply for the Medical Office Receptionist position. We believe that a diverse workforce enhances our ability to meet the needs of all patients.

The starting pay for a Medical Office Receptionist at Planned Parenthood California Central Coast is $22.50 per hour, with opportunities for advancement. Additionally, there is a $1.00 differential for bilingual speakers of Spanish and English once candidates pass the language assessment test. Our compensation philosophy reflects our commitment to pay equity.

The workplace culture at Planned Parenthood California Central Coast emphasizes respect, support, and inclusivity. As a Medical Office Receptionist, you will be part of an organization that values every team member’s contributions and fosters a sense of belonging. PPCCC encourages continuous professional growth and development in a collaborative environment.

To provide excellent customer service as a Medical Office Receptionist, it’s crucial to approach every patient interaction with a friendly and welcoming demeanor. Take the time to connect with patients, listen actively to their needs, and address any concerns they may have. Keeping a positive attitude even during busy shifts is key!

When faced with a difficult patient, I remain calm and focused on understanding their perspective. I would listen carefully, validate their feelings, and work towards a resolution by explaining available options clearly. Demonstrating empathy often helps diffuse tense situations and fosters a positive experience.

In my previous role, I gained experience in medical billing procedures including verifying patient insurance details, understanding copays, and processing payments. I’ve become familiar with a variety of billing software which has helped me efficiently navigate claims and ensure accuracy in entering patient information.

Prioritizing tasks in a bustling medical office involves organizing duties based on urgency and patient needs. I usually begin by assessing the flow of patients, addressing immediate requests first, while keeping an eye on follow-up tasks. Staying organized and maintaining open communication with my team is key to efficient operations.

Maintaining confidentiality in a medical office is paramount. I strictly adhere to HIPAA regulations, ensuring all patient information is handled discreetly. This includes proper document management, secure electronic records, and being mindful of conversations in public or semi-public areas to protect patient privacy.

I stay updated on medical office protocols and policies through continuous education. This can include attending workshops, participating in team meetings, reading industry-related articles, and engaging with colleagues to share knowledge and best practices. Being proactive in my learning helps ensure compliance and best patient care.

Planned Parenthood California Central Coast’s mission is to provide high-quality, affordable reproductive health care to the community. This includes a focus on health equity and diverse community engagement, ensuring that every person has access to the services they need, and supporting education for healthier decision-making.

Handling multiple phone lines and inquiries requires effective multitasking and organizational skills. I prioritize incoming calls based on urgency, gently advising patients to hold if necessary while addressing pressing issues. Using a notepad for quick messages can help ensure that I don’t miss any important follow-ups.

I want to work at Planned Parenthood California Central Coast because of its commitment to community health and equity. I admire the organization's work in providing reproductive health care and education, and I believe my skills and passion for helping others would align well with your mission.

I bring excellent communication skills, both verbal and written, along with strong organizational abilities. My experience in customer service has equipped me to interact positively with patients from diverse backgrounds, and I thrive in fast-paced environments, ensuring each patient feels valued and cared for.