Customer Engagement Specialist

About the job

MyTeam is growing rapidly, and we are looking for a Customer Engagement Specialist to join our dynamic team. In this role, you will play a pivotal part in enhancing the customer journey—from onboarding to renewal—ensuring our users can fully leverage all the benefits of the myTeam platform. This role focuses on activation and retention through strategic communication, data understanding, and behind-the-scenes optimization of engagement strategies.

This is an exciting opportunity for tech-savvy individuals, passionate about sports, who are eager to learn, grow, and make an impact within a supportive and fast-paced environment. You will report directly to the Head of Growth and collaborate closely with the Customer Success Team. Together, we aim to ensure customers achieve their goals while contributing to the company’s growth objectives.

To thrive in this role, you need to be an excellent communicator, a strategic thinker, and someone who understands the importance of leveraging data insights to drive decisions and optimize strategies. You must also possess a strong data-driven mindset, utilizing insights to improve processes and minimize churn. If you’re ready to take on this challenge and grow with us, apply now and let’s achieve great things together!

About MyTeam

MyTeam is revolutionizing the sports management industry with our innovative platform that empowers sports clubs to optimize their daily operations, manage finances effectively, and enhance communication with their athletes.

Since our inception, myTeam has experienced rapid growth and is now trusted by over 90,000 members across 27 different sports clubs and collaborations with the biggest sports clubs in Greece and Cyprus. Our success has attracted substantial investment from leading Greek and international investors, propelling our mission to continuously improve and expand our platform.

At myTeam, we foster a close-knit, innovative culture that encourages personal and professional growth. If you’re passionate about sports and technology and want to join a team that’s making a real difference, we’d love to hear from you!

Requirements

After successfully joining myTeam you will go through a training program in which you will get familiarized with the techniques, tools and processes needed to thrive as a Customer Engagement Specialist. Once your training is complete, your key responsibilities will include:

Responsibilities

• Ensure customer retention and drive renewals: Build strong relationships with customers to encourage loyalty and ensure timely renewal of subscriptions. Leverage data insights to identify at-risk accounts and take proactive measures to retain them.
• Activate and engage new customers. Design and implement strategies to accelerate customer activation while providing targeted education to maximize platform adoption. Utilize customer data to tailor activation plans to specific segments.
• Follow communication cadences via email and phone: Engage with customers through structured communication workflows, delivering timely updates, support, and personalized insights to drive satisfaction and usage.
• Leverage CRM tools to optimize performance: Effectively use CRM software to track tasks, document customer interactions, and analyze data to enhance processes and drive better results.
• Research and discover methods to increase customer engagement: Continuously explore innovative approaches to boost customer satisfaction, improve user experience, and deepen engagement with the platform.

• Excellent communication and negotiation skills: Ability to clearly convey information and build meaningful relationships with customers to drive engagement and retention. 
• Data-driven mindset: Proficient in analyzing customer data, identifying trends, and using this insight to improve customer engagement and drive results.
• Marketing engagement understanding: Familiarity with designing and implementing engagement campaigns using CRM or marketing automation tools. Ability to interpret campaign performance metrics and refine strategies based on insights.
• Strong interpersonal skills: Build and maintain positive relationships with customers and team members.
• Self-motivated and driven: Maintain high levels of enthusiasm and energy, even during challenging situations.
• Time management: Prioritize tasks effectively to meet deadlines and achieve goals.

Nice to have

• Experience with marketing concepts or related roles.
• A customer-oriented and problem-solving mindset.
• Interest in the sports industry or experience working with sports organizations.
• Experience designing automated communication strategies.
• Ability to identify growth opportunities through data analytics and customer feedback.

• Attractive compensation package, including performance-based bonuses.
• Be part of a very talented and expanding team with great growth opportunities
• Friendly & collaborative work environment
• Private Health Insurance
• Hybrid Working Model (work from home two times per week)
• Laptop + all other equipment you need to do your work