Chat Support Specialist - Work from home

• *Job Title:** Chat Support Specialist - Work from Home• *Company:** PNC Financial Services Group• *Location:** San Francisco, California, US• *Job Type:** Part-Time• *Seniority:** Associate Level• *Years of Experience:** 2• *Job Description:**PNC Financial Services Group is seeking a motivated and enthusiastic Chat Support Specialist to join our dynamic team in a work-from-home capacity. This position plays a vital role in delivering exceptional customer service that supports our clients' financial needs while ensuring a positive experience with PNC. As a Chat Support Specialist, you will be the friendly voice behind our online customer interactions, helping clients navigate their banking inquiries and offering accurate solutions in real time.• *Key Responsibilities:**1. **Customer Interaction**: Engage with customers via chat to answer inquiries, resolve issues, and provide information related to banking products and services.2. **Problem Solving**: Utilize critical thinking to assess customer needs and provide creative solutions to complex inquiries effectively.3. **Product Knowledge**: Maintain a comprehensive understanding of PNC’s products, services, policies, and procedures to serve our clients better and support internal staff.4. **Quality Assurance**: Ensure accuracy in all chat communications; maintain documentation and records that comply with company standards and regulatory requirements.5. **Feedback and Improvement**: Actively seek customer feedback and collaborate with the team to identify opportunities for service improvement, enhancing user experience.6. **Leadership Support**: Act as a mentor to new team members, sharing insights and best practices to ensure a smooth onboarding experience and continuous professional development.7. **Performance Metrics**: Meet or exceed individual and team performance goals, including response time, resolution time, and customer satisfaction scores.8. **Technology Proficiency**: Utilize chat support software and other digital communication tools effectively to ensure prompt and clear interaction with clients.9. **Team Collaboration**: Work closely with colleagues in other departments as needed to resolve customer issues and improve service processes.10. **Continuous Learning**: Stay informed about industry trends, company updates, and training opportunities to continually enhance service delivery and personal development.• *Requirements:**- **Education and Experience**: A minimum of 2 years of customer service experience, with a preference for experience in financial services or related fields.- **Personality Traits**:- Confident: Exhibit a strong ability to communicate effectively and persuade customers while addressing their concerns.- Energetic: Bring enthusiasm and a proactive approach to every customer interaction that encourages positive engagement.- **Soft Skills**:- Attention to Detail: Demonstrate a careful approach to ensure accuracy in information provided to customers and administrative tasks.- Leadership: Influence and motivate others with a positive attitude and contribute to a collaborative team environment.- **Technical Skills**: Proficiency with chat support platforms, CRM software, and Microsoft Office Suite.- **Work Environment**: Candidates must have a reliable internet connection and a quiet workspace to ensure professional communication with clients.• *Benefits:**- Travel & spending expenses- Retirement plan- Vision insurance• *Working Environment:**Join our team and unleash your creativity in a setting that celebrates and nurtures innovation. We encourage team members to bring fresh ideas and perspectives to enhance our customer service experience.• *Application Deadline:** 2024-10-06• *Equal Opportunity Statement:**PNC Financial Services Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, and we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We encourage all qualified individuals to apply.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Chat Support Specialist - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.