Production Coordinator (Remote)

Distributed, 🇺🇸 + 🇨🇦

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity

Our Content team is growing and we're looking for a Production Coordinator to join us in our mission to help people get their best sleep. The Production Coordinator is responsible for supporting the Development and Production teams in the content creation process from ideation, through execution, to final delivery. This role will monitor and support workflows with third-party vendors by facilitating vendor set-up, tracking and processing invoices in a timely manner, and managing contract documentation for the team. The Production Coordinator will manage all of our content assets and the content upload process. They are responsible for the effective documentation and coordination of all elements of content publishing including, but not limited to: audio and image assets, metadata details, and copy. The Coordinator will support dissemination of information to and from departments including: Content, Marketing, Design, Customer Support, external vendors, and leadership. This role will also be responsible for general ad hoc administrative tasks. This role will report to the Project Manager, Content. This person must be based in the United States or Canada. Hatch is based out of California, so this role would be asked to be available during PST/PDT hours.

What You’ll Do

Within 3 Months:

• Become familiar with our content production process, content library, and publishing process, including our content management system
• Become familiar with our products: Rest (kids) and Restore (adults)
• Build relationships within the Content team and across departments

Within 6 Months:

• Be the subject matter expert of our content library and the go-to person for content inquiries
• Have a deep understanding of our content management system
• Understand contracting process with third-party vendors, including management of vendor setup and tracking and processing invoices
• Manage department expenses and reconcile expense reports
• Support administrative needs of department including scheduling team meetings

After 1 Year:

• Optimize any gaps in our content processes involving asset deliveries, copywriting, vendor relationships, invoice management, and general team workflows
• Built out a robust data asset management system that is easy for collaborators and other teams to navigate and use

What You’ll Bring

• 3 years experience in an administration, production focused role
• Expert organization, a keen eye for detail
• Ability to communicate clearly, professionally, and effectively through strong written and verbal communication
• A can-do approach to collaboration and good interpersonal skills
• Comfortable working independently and effectively in a fully dispersed team environment
• Ability to work effectively under pressure, meet deadlines and drive projects to completion
• Understands creative and technical discussions around production
• Knowledge of document management, transcription and other administrative procedures
• Expertise in digital asset management, including ingestion and storage workflows and protocols, and integration and tracking of metadata within
• Experience working in an environment where discretion regarding sensitive or confidential information was required
• Proficiency with Google Suite, Microsoft Office, and Monday.com

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• 100% paid medical, dental, and vision for employees and 80% coverage for dependents
• Meaningful equity
• 401(k) match with no vesting schedule
• 16 weeks paid parental leave for those important moments in life
• 16 free therapy sessions on Samata Health's platform for you and one other adult dependent
• Financial Support for Family Planning
• Remote office allowance
• Monthly Internet reimbursement allowance
• Friends and Family discount on our products
• Discount program from popular brands in travel, entertainment and retail
• Many other spontaneous perks

Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)—all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.