Job details

Scheduling Administrator

$25 - $28 an hour

We are looking for a Scheduling Administrator to join our team!

The Scheduling Administrator is responsible for direct coordination and management of the daily schedules for Field Technicians providing fire protection services to a wide variety of customers. Expectations include optimal scheduling and dispatch of technicians to ensure all customer obligations are met within PSI efficiency standards.

A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.

Hourly pay ranges from $25-$28/hour depending on applicable skills and experience.

In this role you will:

Scheduling

-Create and schedule service and inspection jobs with customers leveraging our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.

-Review reports daily to ensure efficient technician schedules (jobs and travel time) meeting scheduling productivity standards.

-Maintain a list of jobs that have flexible service windows to allow for rapid updating of technician schedules due to last-minute schedule disruptions.

-Field emergency service calls and reroute technicians based on geographic location, availability, and required skillset.

Assist technicians and customers with schedule-specific questions, escalating to the manager when appropriate.

Communication

-Meet PSI customer service standards through proactive communications via Field Service Management software, phone, and email.

-Ensure the customer clearly understands our fees for services rendered.

-Coordinate closely with technicians, managers and other internal stakeholders, relaying information to and from customers.

-Answer customer calls regarding inspections, repairs, and emergency services.

-Ensure all information needed by the technician to complete the job is up to date in the Field Service Management software.

-Confirm all customer information required for invoicing is up to date at time of scheduling (billing contact, purchase order, etc.)

Other

Other duties may include basic administrative tasks, reviewing inspection & third-party compliance reports, quoting time and materials at emergency service standard rates, and related special projects as assigned.

Requirements:

High School Diploma or GED

Associate or bachelor’s degree preferred

Minimum of 1-year administrative experience

Scheduling and/or dispatching experience preferred, but not required

Knowledge of or experience with fire life safety or other similar industries preferred

Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems

Demonstrated excellent customer service and professional etiquette

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Why join us?

Medical, Dental, Vision Plans

Company-paid Life and Long-Term Disability Insurance

Health Savings Account with generous company contribution (HSA)

Flexible Spending Accounts for Medical and Dependent Care (FSA)

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

10 paid holidays off per year

Safe Harbor 401(k) Retirement Plan with liberal company match

Training and Development Program

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.

Average salary estimate

$55120 / YEARLY (est.)

min

max

$52000K

$58240K

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What You Should Know About Scheduling Administrator, PSI Group Acquisition Company

At Performance Systems Integration (PSI), we're on the hunt for a dynamic Scheduling Administrator to join our energetic team in Spokane, WA! This role is a fantastic opportunity if you have a knack for organization and want to contribute to our mission of providing top-notch fire protection services. As a Scheduling Administrator, you'll be the key driver in coordinating the daily schedules for our Field Technicians, ensuring safety and efficiency in every service we provide. You'll leverage our cutting-edge Field Service Management software to create and manage service jobs for various fire safety needs, from alarms to sprinklers. With a flexible, hybrid working schedule available after training, you can enjoy a balanced work-life routine. The pay ranges from $25 to $28 an hour, depending on your experience and skills. Your daily tasks will include reviewing technician schedules to optimize travel time and managing customer communications to make sure everyone is on the same page. You'll be integral in responding to emergency service calls and updating our software with vital information to keep our operations running smoothly. This isn't just a job—it's your chance to grow and thrive within a company that cares about its employees just as much as its customers. Join us at PSI, where your efforts will directly contribute to making the world a safer place!

Frequently Asked Questions (FAQs) for Scheduling Administrator Role at PSI Group Acquisition Company

What are the main responsibilities of a Scheduling Administrator at Performance Systems Integration?

As a Scheduling Administrator at Performance Systems Integration, your core responsibilities revolve around coordinating and managing daily schedules for Field Technicians. This includes creating and scheduling service jobs using our Field Service Management software, optimizing technician schedules for efficiency, fielding emergency service calls, and ensuring that all customer information is up-to-date for seamless operations.