Associate Tech Support Analyst (Workload Orchestration) 2nd Shift

Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.

Join the Workload Orchestration team as an Associate Tech Support Analyst responsible for maintaining and monitoring the enterprise workload schedule, backup processes, and data center infrastructure.

Responsibilities:

• Performs monitoring of the production batch schedule execution, system activity and health of all hardware systems located in the Data Centers, and environmental controls for the Data Centers and related infrastructure.
• Coordinates with Publix Technology Developers, Engineers, and other internal resources to implement new or updated batch jobs and operational services.
• Responds to and resolves service issues through the ticketing system and escalations from other support groups using standardized processes and methodologies.
• Maintains and updates information related to key performance indicators.
• Assists in the research and coordination for permanent schedule modifications and updates to operational documentation and procedures to support the business processing requirements.
• Aids business area associates in scheduling requests, temporary schedule modifications and resolving issues as required.
• Monitors alerting tools and responds to system alerts/messages as required, and
• Ensures established security protocols and procedures are followed to maintain the integrity of the Data Centers and Publix’s sensitive corporate data.

Required Qualifications

• High school diploma or equivalent
• 1+ years of Computer Operations or IT Helpdesk experience or actively pursuing a degree in an IT related field.
• Must be willing to work 2nd shift schedule:
  • 3:45pm – 12:15am
  • Full time on-site (no remote work)
  • 24/7/365 environment (including weekends and holidays)

Preferred Qualifications

• Associates degree or higher in Information Systems, Computer Science
• Previous experience as a computer operator working with both mainframe and open systems platforms.
• Experience with automated batch scheduler running in a distributed or hybrid environment.
• Ability to monitor system activity and detect issues using:
  • MVS System Console
  • TSO/ISPF
  • SYSVIEW
  • JMR and SAR or similar tools
  • CA OPS/MVS
  • OMEGAMON
• Working knowledge of:
  • Automated batch scheduling tools running on IBM mainframe and/or distributed environment (CA7, BMC Control-M, Stonebranch Universal Automation Center)
  • Media backup processes and associated applications (Commvault, Rubrik)
  • IBMs Job Control Language and CAs scripting language CLANG
  • Microsoft Office Suite of tools
• Experience using system messaging and alerting tools (Unified Infrastructure Management)
• Ability to track mainframe and cross platform job failures using incident and problem-management applications (Service Manager, ServiceNow), and
• Familiarity with Building Management Systems and facility controls

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Facility

Lak Data Center B017