Coffee Shop Shift Supervisor

As a Coffee Shop Shift Supervisor at Pursuit, you will manage all aspects of the coffee shop operations, including training new baristas, scheduling shifts, ordering supplies, and maintaining inventory. Your role also involves cash handling activities such as cash drops and day-after reports, ensuring cleanliness, and attending weekly manager meetings. A successful supervisor brings a positive attitude and teamwork spirit to guide the staff and enhance customer experiences.

To qualify for the Coffee Shop Shift Supervisor role at Pursuit, candidates must be at least 18 years old, with 2-4 years of restaurant, hospitality, or coffee shop management experience. Proven experience as a barista is essential, as is a solid work ethic. The ideal candidate will display exceptional organizational skills, attention to detail, and effective communication, ensuring top-notch service for guests.

The Coffee Shop Shift Supervisor at Pursuit enjoys several exciting perks! You'll receive free access to Pursuit attractions, along with a 50% discount for friends. Additional benefits include discounts on hotel stays, dining, and retail. Moreover, we provide subsidized mental health and wellness resources to support our team members' well-being. Plus, housing accommodations are available!

The work environment for a Coffee Shop Shift Supervisor at Pursuit is truly one-of-a-kind! You will work in a breathtaking location surrounded by the natural beauty of Glacier National Park. Expect to meet a diverse array of team members from all over the world while participating in team events. It’s a busy, physically demanding role that offers you the chance to explore and appreciate your surroundings every day!

The Coffee Shop Shift Supervisor position at Pursuit is set to commence in the spring/summer of 2025. This timing allows for a fantastic opportunity to be part of an energetic team during the peak tourist season while contributing to memorable experiences for our guests!

When addressing conflict among team members, I believe in open communication and active listening. I would gather all parties involved, allowing them to express their perspectives while fostering a respectful dialogue. I then guide the conversation toward finding a collaborative solution that everyone can agree on, ensuring the team remains united and focused on our goals.

To ensure excellent customer service, I would prioritize training my team on product knowledge and customer interaction techniques. We would implement a culture of positivity, where every member feels empowered to engage with customers and respond to their needs promptly. Additionally, I would regularly review customer feedback to identify areas for improvement and celebrate successes.

In my previous roles, I’ve consistently managed inventory through regular audits and tracking systems to identify trends in product usage. I also established relationships with suppliers for timely deliveries and negotiated favorable terms. This ensured that we maintained adequate stock levels while minimizing waste, something I believe is essential in optimizing our coffee shop's efficiency.

If a guest expressed dissatisfaction with their order, I would approach them with understanding and empathy. I would first listen to their concerns, apologize for their inconvenience, and assure them that we are committed to quality. I’d then offer to replace the beverage or provide a complimentary item to ensure their satisfaction. Customer retention is key, and addressing the issue promptly is essential.

During busy shifts, I prioritize tasks by assessing immediate needs, such as customer orders and team support. I believe in delegating responsibilities effectively to ensure the flow of operations. By communicating clearly with my team, setting short-term goals, and maintaining a positive atmosphere, we can manage a high-volume environment efficiently while keeping morale high.

To train new baristas effectively, I use a combination of hands-on demonstrations and structured training sessions. I focus on explaining the importance of each process, like brewing methods and customer service etiquette, while promoting a supportive environment where questions are encouraged. Ongoing mentorship and gradual responsibility increases help build their confidence and skills.

Maintaining cleanliness and sanitation in the coffee shop is critical. I’d instill a culture of hygiene among the team, implementing regular cleaning schedules and checklists that align with federal, state, and company standards. Additionally, we would prioritize training on safe food handling practices to ensure the health and safety of both our customers and our staff.

One of the most challenging aspects of being a Coffee Shop Shift Supervisor can be managing the diverse personalities and skill levels of team members while maintaining performance standards. However, I believe approaching challenges with patience and empathy and creating an inclusive workspace can turn these challenges into opportunities for growth and team cohesion.

During peak seasons, I motivate my team by setting clear goals and celebrating our collective achievements. I ensure that everyone understands the value of their contributions to our success. I also focus on cultivating a fun work environment through team-building activities, rewards for exceptional service, and regular check-ins to address any support needed.

Teamwork is essential in a coffee shop because a coordinated effort ensures smooth operations and a positive customer experience. In a fast-paced environment, having a well-functioning team allows for efficient service, creativity in beverage preparation, and support in managing busy shifts. A strong team creates an atmosphere where employees feel empowered and valued, leading to greater job satisfaction and retention.