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Job details

Risk and Compliance Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Permanent, full time role
Auckland CBD Office
Hybrid working, 2 days in the office

The opportunity

This is a fantastic opportunity to step into a senior risk leadership role in a complex and diverse region. You will:

  • Be a key advisor and influencer, strengthening risk culture and governance across New Zealand and the Pacific
  • Build and maintain strong relationships with internal stakeholders and regulators, working as a trusted partner to deliver on our risk and compliance strategy
  • Lead through influence, mentoring and supporting others, and fostering a strong risk-aware culture across our teams
  • Drive real impact by embedding best practice risk frameworks and building maturity across compliance programs
  • Enjoy being part of a values-led, people-focused business where your leadership and technical expertise will be valued and recognised

Your new role

Foster a best-practice risk, compliance and governance culture by implementing effective risk management policies and procedures across the business. You will also:

  • Actively manage and mitigate risks while driving uplift in risk and compliance maturity and practices
  • Strengthen the region’s risk culture and ensure compliance with statutory and regulatory requirements
  • Provide subject matter expertise on the identification, assessment, monitoring and management of operational risks, including remediation action plans for ineffective operational controls
  • Be responsible for the roll-out and maintenance of the risk appetite, frameworks, risk and control library for relevant business units.
  • Lead internal and external assurance reviews, including developing and identifying improvement opportunities and coordinate the implementation of recommendations.
  • Influence and embed risk awareness across the business through insightful analysis, feedback, and transparent reporting
  • Lead and mentor team members, ensuring delivery of business unit objectives and professional growth
  • Promote a culture of engagement, continuous improvement and execution excellence, aligned with our values

More information and the full job profile can be shared with applicants during the interview process.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2 interviews (either face to face or online via Teams) and background checks.

About you

You are an experienced in risk management and compliance. You are:

  • Familiar with working in regulated and complex organisations,
  • Skilled in building strong stakeholder relationships across New Zealand and Pacific markets
  • Knowledgeable in best practice risk management frameworks, including the three lines of defense model
  • Confident in change and project management, with experience in change delivery
  • Up to date with regulatory requirements for risk reporting and compliance obligations in New Zealand, and may also have experience with regulatory environments in Fiji, New Caledonia, French Polynesia, and Solomon Islands
  • A people leader who mentors, influences, and fosters capability within your team and across the wider business
  • Detail-oriented, proactive, and passionate about embedding a strong risk culture

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

www.qbe.com/nz/about-qbe/careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
  • Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection, trauma insurance & Death and Total Permanent Disability insurance
  • Additional leave and support through QBE’s Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021

Apply now!

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:

Communication, Complaint Management, Critical Thinking, Finance Strategy, Financial Data Reporting, Financial Management, Intentional collaboration, International Financial Reporting Standards (IFRS), Managing performance, Process Improvements, Process Refinement, Professional Development, Risk Management, Stakeholder Management, Strategic Leadership

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

What You Should Know About Risk and Compliance Manager, QBE

If you're looking for a fantastic opportunity to make a real difference in the field of risk management, then the position of Risk and Compliance Manager at QBE in New Auckland is just for you! This full-time role is all about stepping into a senior leadership position where you'll be central to shaping a robust risk culture across New Zealand and the Pacific. Imagine being the trusted advisor who builds strong relationships with internal teams and regulators alike, all while delivering on critical compliance strategies. You'll mentor others, drive best practices, and bring a genuine impact to risk frameworks and compliance programs. Your expertise will be invaluable as you actively manage and mitigate risks and implement effective policies to enhance operational maturity. You’ll foster a collaborative environment where your leadership is appreciated and recognized, all while working from a vibrant office in Auckland CBD, with a hybrid model that promotes work/life balance. QBE is committed to creating a workplace that values diversity and inclusion, infusing your work with meaningful missions and engaging challenges. As part of a global team of over 11,000, you’ll contribute to creating a more resilient future for communities and organizations alike. If you are experienced in risk management and compliance and passionate about nurturing a strong risk culture, QBE is eager for you to help turn these aspirations into reality. Join us, and let's make a positive impact together!

Frequently Asked Questions (FAQs) for Risk and Compliance Manager Role at QBE
What are the key responsibilities of a Risk and Compliance Manager at QBE?

As a Risk and Compliance Manager at QBE, your key responsibilities include leading and advising on risk culture and governance, managing stakeholder relationships, implementing effective risk management policies, ensuring compliance with regulatory requirements, and providing subject matter expertise on operational risks. Your role will also involve mentoring team members and driving overall risk maturity within the organization.

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What qualifications are required for the Risk and Compliance Manager position at QBE?

To become the Risk and Compliance Manager at QBE, candidates should have significant experience in risk management and compliance, particularly in regulated organizations. Familiarity with best practice risk management frameworks, project management skills, and a strong understanding of regulatory requirements in New Zealand is essential. Candidates must also exhibit strong leadership qualities and the ability to foster relationships across various teams and tiers.

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How does QBE support the professional development of a Risk and Compliance Manager?

QBE is dedicated to the professional development of its employees, including those in the Risk and Compliance Manager role. Benefits include mentorship opportunities, leadership training, and access to the 'Thriving at our Best' wellbeing program, which supports personal and professional growth. Additionally, QBE promotes a culture of continuous improvement, allowing you to thrive in an environment that values learning and development.

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What are the key traits of a successful Risk and Compliance Manager at QBE?

A successful Risk and Compliance Manager at QBE will be detail-oriented, proactive, and excellent at building stakeholder relationships. You should possess strong analytical and critical thinking skills, be knowledgeable about risk management frameworks, and demonstrate the ability to lead change effectively. Additionally, having a passion for fostering a robust risk culture and mentoring junior team members sets you apart in this dynamic role.

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What benefits can I expect as a Risk and Compliance Manager at QBE?

As a Risk and Compliance Manager at QBE, you will enjoy a range of benefits designed to support your work-life balance and overall wellbeing. This includes hybrid working arrangements, gender-equal leave for new parents, wellness coaching, and comprehensive insurance options. Furthermore, QBE believes in rewarding its employees, ensuring that your contributions are recognized and valued within the company.

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Common Interview Questions for Risk and Compliance Manager
Can you describe your experience with risk management frameworks?

When answering this question, highlight specific frameworks you’ve worked with, such as the three lines of defense model. Discuss your experience implementing these frameworks and the impact they have had on your previous organizations. Use examples to showcase your expertise and understanding of best practices in risk management.

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How do you prioritize risks in a compliance context?

Your response should emphasize your analytical approach to risk prioritization. Discuss factors like potential impact, likelihood, and alignment with business objectives. Provide examples from past experiences where prioritizing risks led to effective compliance outcomes.

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What strategies do you use to influence a risk-aware culture within a team?

Discuss specific strategies such as regular training, open communication, and the importance of leadership buy-in. Providing a personal success story where you effectively fostered a risk-aware culture will strengthen your answer and illustrate your proactive nature.

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How do you handle conflicts between compliance and business operations?

Explain your approach to balancing compliance requirements with operational needs. Include your experiences in negotiating solutions that satisfy compliance while enabling business objectives, highlighting any methodologies you apply to resolve conflicts effectively.

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What role does stakeholder engagement play in risk management?

Detail the importance of maintaining strong relationships with both internal and external stakeholders. Share examples of how engagement and collaboration with stakeholders have led to successful outcomes in risk management, demonstrating your relationship-building skills.

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Can you provide an example of a successful risk mitigation strategy you've implemented?

Share a concrete example that outlines the situation, the strategy you used, and the results. Highlight your analytical skills in identifying risks and the steps taken to implement the strategy to demonstrate your hands-on experience.

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What technologies have you used in risk and compliance management?

Discuss relevant tools and technologies that support risk management, such as compliance software or risk assessment tools. Emphasizing your comfort with technology and how it enhances your effectiveness in managing risks will improve this response.

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How do you stay updated on regulatory changes affecting compliance?

Talk about the resources you find reliable for keeping up with industry regulations, such as professional associations, workshops, or webinars. Mention any proactive measures you've taken in your previous roles to ensure your teams remained compliant with regulatory changes.

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What are the challenges you foresee in the role of Risk and Compliance Manager at QBE?

Reflect on common challenges in risk management, such as constantly evolving regulations or the need for organizational change. Discuss how you would tackle these challenges using your skills and experience to navigate QBE's context and landscape successfully.

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Describe how you measure the effectiveness of a compliance program.

Provide criteria you consider essential for measuring the effectiveness of compliance programs, such as audits and feedback loops. Use your past experiences to illustrate how effective measurement has led to continuous improvement and refinement of compliance practices.

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Our Purpose QBE - enabling a more resilient future At QBE we’re driven by our purpose of enabling a more resilient future – helping those around us build strength and embrace change to their advantage. Our Vision To be the most consistent and ...

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DATE POSTED
April 18, 2025

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