Technical Customer Success Manager (Cybersecurity, APAC, Immediate Joiner)

What You Will Be Doing

• Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.
• Provide technical guidance to customers on product configuration and best practices.
• Understand and align with the customers security and business objectives, including pain points.
• Collaborate with our technical support team to address and resolve complex technical issues.
• Conduct training sessions or workshops with customers to understand their environment and strategize for future success.
• Work closely with the wider team to identify potential opportunities to expand the portfolio within existing customers and drive product adaptation.
• Stay up to date on industry trends and emerging technologies, especially in the security space.
• Conduct Quarterly reviews with customers to ensure product and feature adoption is maximized.

What We Need From You

• Bachelor's degree in a technical discipline, or equivalent experience
• 3+ years of cybersecurity or networking software in a CSM or TAM role.
• Excellent track record in developing customer relationships or working as a trusted advisor.
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.
• Experience troubleshooting enterprise applications in Windows and Linux environments.
• A good foundation of networking concepts.
• A self-motivator who thrives on identifying and resolving customer pain points.
• Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.

It Would Be Nice If You Had

• Experience working for a Cyber Security Vendor.
• Experience working as a Technical Account Manager or Customer Success Manager.
• Experience working in a technical support team.
• Strong understanding of security industry and best practice for prevention or mitigation.
• Knowledge of Sandbox and anti-malware products and markets.
• A technical understanding of APIs.
• Experience in Cloud Based Services (Azure, AWS and GCP).
• Experience working on Linux based infrastructure.
• Experience working with OT security solutions.