Customer Support Specialist, E-Closing
Skills
- Customer support
- Microsoft Office proficiency
- Analytical thinking
- Verbal and written communication
- Interpersonal skills
Responsibilities
- Provide professional phone and email support to all clients.
- Analyze customer-reported issues for validation and resolution.
- Log call information into the call tracking system.
- Access and troubleshoot document-related issues.
- Maintain a positive customer experience and ensure confidentiality.
Education
- High school diploma or equivalent
Benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Professional development opportunities
- Flexible time off policy
Average salary estimate
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