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Associate Account Manager

At Quantcast, we're redefining what's possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting-edge measurement and consumer analytics, giving our clients the tools they need to drive success in an ever-evolving digital landscape.


Since our start in 2006, we've pioneered industry firsts—from launching the original measurement platform for digital publishers to introducing the first AI-driven DSP. If you're ready to be part of a dynamic, forward-thinking team that thrives on creating transformative solutions, Quantcast is the perfect place to grow your career.


As an Associate Account Manager, you will be responsible for managing relationships of the agency sales team’s largest accounts including focus key accounts from top-tier media, digital or general advertising agencies. You will ensure success of current running business, delivering world class advertising solutions and customer support in order to exceed expectations. You will cultivate strong partnerships with all clients and serve as the face to both external clients and internal teams throughout the organization. You’ll be responsible for both retaining and growing clients and consult with clients to understand and uncover their business needs and how our products can grow their business.  


You’ll work collaboratively with the operations teams to ensure campaigns are set up for success. Finally, you will deliver insights and recommendations that lead to scaling opportunities, and up-selling of new products and services.


Responsibilities:
  • Be the main point of contact for key accounts, resolving any client issues in a timely manner, and driving the day to day business on behalf of Quantcast clients.
  • Develop account strategy that will maximize the amount of advertiser spend with Quantcast.
  • Consult to understand clients’ business and brand objectives, and develops data-driven analysis to make recommendations to fulfill objectives.
  • Manage on-boarding process of specified new large accounts – act as central project manager within Quantcast to maximize client servicing and a smooth end-to-end process for strategic accounts or those with high potential.
  • Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth.
  • Generate and presents post campaign analysis and uses it to develop and scale clients’ activities.
  • Lead quarterly client business reviews that result in continuous renewal and incremental revenue.
  • Research client needs to understand how Quantcast can support the client in meeting their business goals.
  • Develop forward-thinking, data-driven analysis and recommendations that align with client goals and quantify high-impact opportunities with clear recommendations to pitch to clients


Requirements:
  • Minimum 2+ years of client-facing experience, marketing or consulting.
  • Proven ability to achieve client partnership across portfolio of business.
  • Proven ability to scale account revenue & grow existing business relationships.
  • Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
  • Strategic thinking always looking to create opportunities for both clients and Quantcast.
  • In-depth knowledge of traditional, digital and mobile media.
  • An understanding of direct response and brand principles.
  • Strong understanding of programmatic, attribution, and the overall digital landscape.
  • Strong client facing experience and ability to influence key decision makers at senior levels.
  • Proven track record of establishing and exceeding team and individual goals.
  • Strategic thinker with the ability to work cross-functionally and lead internal/external stakeholders.
  • Fluency in English and Italian

#LI-SK1


At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes eligibility for a performance bonus, equity, and a comprehensive benefits package. Depending on your location, this may include hybrid work flexibility, generous vacation, medical, dental, and vision coverage, and retirement plans. For more details, visit our Careers page and see how we support our team.


A Culture of Belonging.

Since 2006, Quantcast has been making waves in digital advertising from our San Francisco headquarters. With 18 offices across 10 countries, we’re a global team dedicated to fostering a workplace where everyone feels valued, included, and respected. We actively ensure individuals with disabilities receive the accommodations they need to thrive—from the application process to daily work life. If you need assistance, we’re here to help.


Work Your Way.

Flexibility is at the heart of our hybrid work model, allowing you to work from home two days a week and collaborate with your team in the office the rest of the time. Need more freedom? All hybrid employees can enjoy two fully remote weeks each year or, if eligible, apply for our fully remote work program. Your hiring manager will guide you on specifics based on your location and team.


At Quantcast, we don’t just offer a job; we offer a path to grow, thrive, and make a meaningful impact. 


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What You Should Know About Associate Account Manager, Quantcast

At Quantcast, we're on a mission to redefine what's possible in digital advertising, and we're looking for a passionate Associate Account Manager to join our dynamic team in Milan. As a global leader in AI-powered Demand Side Platforms, we empower marketers to connect with the right audiences and achieve measurable results across the Open Web. In this role, you’ll be managing relationships with our agency sales team’s largest accounts, ensuring they receive world-class advertising solutions and support. If you thrive on building strong partnerships and want to play an integral part in the success of our clients, this is the perfect opportunity for you. Your responsibilities will include consulting with clients to understand their business needs and leveraging Quantcast’s cutting-edge tools to help them grow. You'll collaborate closely with our operations teams to make sure campaigns are set up for success, and your insights and recommendations will drive scaling opportunities and revenue growth. You'll also lead quarterly business reviews, ensuring that our clients know we're committed to their success. Join Quantcast and enjoy the flexibility of a hybrid work model, along with a supportive culture that values diversity and encourages personal growth. Ready to make a meaningful impact in digital advertising? Come grow your career with us!

Frequently Asked Questions (FAQs) for Associate Account Manager Role at Quantcast
What are the main responsibilities of an Associate Account Manager at Quantcast?

As an Associate Account Manager at Quantcast, your primary responsibilities will include managing key accounts, developing account strategies to maximize advertiser spend, and ensuring overall client satisfaction. You'll consult with clients to uncover their business needs, oversee the onboarding of new accounts, and generate post-campaign analyses to identify growth opportunities. By leading quarterly business reviews and acting as the main point of contact, you will play a crucial role in both retaining clients and fostering new business.

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What qualifications are needed for the Associate Account Manager position at Quantcast?

To qualify for the Associate Account Manager position at Quantcast, candidates should have a minimum of 2+ years of client-facing experience, ideally in marketing or consulting. You need a proven ability to build strong client relationships, scale account revenue, and demonstrate strategic thinking. A deep understanding of digital advertising principles and fluency in both English and Italian are also important for success in this role.

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How does Quantcast support the professional development of Associate Account Managers?

Quantcast is dedicated to fostering a workplace culture that supports growth and continuous learning for all employees, including Associate Account Managers. The company provides access to comprehensive training programs and resources to help you stay ahead in the ever-evolving digital advertising landscape. Furthermore, the hybrid work model allows for flexibility in balancing work and personal commitments, ensuring you can focus on your professional development while delivering exceptional client service.

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What kind of clients will I work with as an Associate Account Manager at Quantcast?

In the role of Associate Account Manager at Quantcast, you will work with key accounts from top-tier media, digital, and general advertising agencies. Your main focus will be on sustaining these relationships and understanding their unique business objectives. This will enable you to provide tailored advertising solutions that drive their success, ensuring that their campaigns are well-optimized and exceed expectations.

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What is the work culture like at Quantcast for Associate Account Managers?

Quantcast promotes a culture of belonging and values a diverse workplace where every team member feels included and respected. As an Associate Account Manager, you will enjoy a collaborative work environment that encourages creative problem-solving and innovation. The company prioritizes work-life balance through hybrid and flexible work options, allowing you to thrive both professionally and personally while making meaningful contributions to the team.

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Common Interview Questions for Associate Account Manager
Can you describe a time when you successfully managed a key account?

When answering this question, illustrate your experience with a specific example, focusing on the relationship-building aspects of the role. Discuss how you identified the client's needs, the solutions you implemented, and the results achieved, highlighting your role in fostering that relationship as an Associate Account Manager.

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How do you approach understanding a client's business needs?

Show your strategic thought process by outlining steps you take to uncover a client’s business objectives, such as conducting research, asking targeted questions, and how you involve various stakeholders to gather comprehensive insights during client interactions.

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What strategies do you use to maximize client engagement and satisfaction?

Highlight your methods for maintaining high engagement levels, such as regular check-ins with clients, providing data-driven insights, and facilitating open lines of communication. Discuss how proactive management enhances the client experience and leads to growth opportunities.

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How do you handle conflicts or issues with clients?

Discuss your approach to conflict resolution, emphasizing the importance of listening actively to client concerns, maintaining transparency, and collaborating to find mutually beneficial solutions. This shows your ability to manage client relationships effectively as an Associate Account Manager.

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Can you provide an example of a data-driven recommendation you made?

Talk about a specific project where your analysis led to valuable recommendations for a client. Be sure to include the metrics analyzed, insights derived, and how it helped the client achieve their goals.

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What experience do you have with digital marketing tools and data analytics?

Share your familiarity with various digital marketing tools and platforms, how you've utilized analytics to inform strategies, and how that experience positions you well as an Associate Account Manager at Quantcast.

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Describe a project where you collaborated with cross-functional teams.

Illustrate your ability to work with colleagues from different departments. Provide an example where you led or contributed to a project that required collaboration, explaining how it benefited the overall client experience.

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How do you prioritize your workload when managing multiple key accounts?

Explain your prioritization strategy, such as using project management tools to allocate your time effectively, setting timelines based on client urgency, and focusing on high-impact tasks to ensure all accounts receive quality service.

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What metrics do you track to measure client success?

Discuss key performance indicators (KPIs) you believe are essential for measuring client success, such as campaign effectiveness, growth in spend, and client satisfaction scores, and how you incorporate these metrics into your strategic planning.

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Why are you interested in the Associate Account Manager position at Quantcast?

Provide a compelling answer that reflects your alignment with Quantcast's mission and values, your excitement about working in digital advertising, and how your skills can contribute to the success of both the clients and the organization.

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Full-time, hybrid
DATE POSTED
December 23, 2024

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