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Operations Manager

San Francisco

Operations /Full-Time/ On-Site


Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.


EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.


Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 


The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Job Description

We are looking for an experienced Operations Manager to oversee our San Francisco returns operations. 

The successful candidate will have working knowledge of warehouse operations in a small office environment; returns, receiving, inventory control, 5S standards for warehouse organization, pick/pack, and outbound shipping. Other duties include leadership responsibilities in relation to the office space and ensure a cohesive environment between the warehouse operations and the photo/creative space. 

Responsibilities include:

*Leadership of operations team at SF Office

*Creating a culture of excellence to meet our customer expectations.

*Exceeding KPI goals for Receiving, Returns, Outbound, and Inventory Control for SF Office Operations

*Support creative team in operational needs

*Daily review, reporting, and escalation of last mile opportunities. Provide reporting and follow up on program status and next steps.

*Communicate effectively with partners and leadership teams. 


*Full Time - 40 Hours per Week; potential for some weekend work 

*3-5 Years experience leading small teams

*Able to lift up to 40 lbs.

*Excellent analytical, problem solving and organizational skills

*Proven work experience managing small teams

*Ability to work independently and handle multiple projects

*Proficient in excel, google suite

$65,000 - $75,000 a year

Schedule: Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Work Location: On Site at SF Office

COVID-19 considerations: None

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.

13 jobs
Badge Bipoc LedBadge Rapid Growth
Series B
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November 27, 2023

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