Projects and SOP Approvals Team Leader (Remote)

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

- This is a fully remote job opportunity. The contract will be provided via an external, third party vendor - 

Preferably this person will be based in Spain.

This position is responsible for ensuring that the new products for all RBI brands for International markets (EMEA and APAC regions) are mapped, tracked and deployed to the correct stakeholders (internal and external) by reviewing it in the original language, performing a thorough review following RBI process, ensuring that Operations SOPs are reviewed in totality prior product launch. 
This position will be responsible to coordinate the product initiation through specific RBI System and the initial review and deployment of activitities related to that process, acting as project coordinator for such activities. 
The position will also oversee, manage, support or lead, depending on each project, other projects related to Operations and cross functional projects with other areas (such as Operations, QA, Safety, Marketing or Supply Chain).

• Key responsibilities:

Team Leadership
Oversee and manage the day to day work a team of two Projects and SOP Approval Analysts.
Motivate the team, set clear objectives and monitor progress.
Ensure that the team members receive the necessary training, support & resources. 
 

Process Improvement
Conduct root cause analysis for identified bottlenecks.
Lead initiatives to continually improve the approval process.
 

Project Management
Receive from RBI or RBI Franchisees stakeholders the product initiation forms requests, reject or accept following RBI Standards and Policies.
Plan, schedule and coordinate the necessary meetings, calls or routines with all stakeholders involved on the process according to RBI instructions.

Administrative
Maintain transparency of processes through regular updates to “International Operations Procedure Approval Tracker” and other measurement tools as defined.
Provide reports on critical processes and performance as requested by RBI Leadership.
Maintain Operations SOPs tracker on weekly basis according to RBI instructions.
Maintain the product recipes in RBI Systems according to RBI representative requests within 5 working days.

• Background:

Relevant work experience as a Food Technologist or Quality Assurance related role in the QSR/Restaurant/Food industry.
Bachelor’s degree Food Science, Sciences, Engineering or Administration
Team leader experience is a plus.

• Experience Level:

Minimum 3 years of progressive work experience in the relevant field.
Experience in Project Management.

• Qualifications & Skills

Foundation in Project Management and Standard Operating Procedures (SOPs). 
Languages required: English 
Plus: Spanish, French, German.

Flexible, self-starter, resourceful and meticulous

Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Fast learner.

Good analytical and problem solving skills.

Excellent communication skills and experience interacting with external people (customers, suppliers, etc).

Ability to escalate and report objectively and thoroughly. 

Ability to remain professional and courteous with customers/suppliers at all times.

Results oriented and sense of urgency. Takes accountability and demonstrates drive in delivering results. Flexible and resourceful. Prioritizes workload and deploys resources according to company strategies and needs, to ensure timely execution of the critical objectives. Successfully manages high tension, crisis situations. 

Enthusiastic individual who can manage in a very organized manner the different processes involved in the project and that listen to the issues and then offer unique and innovative solutions or approaches to it. 
 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.