Product Solutions Engineer
Ready is seeking a passionate and innovative Product Solutions Engineer to support our state customers as we rapidly expand. This person will force-multiply our ability to deliver results for key customers and drive expansion into future opportunities. You will translate customer requests into impactful features, navigate development complexities, and bridge the gap between technical feasibility and user-centric design, ensuring our customers' needs don’t fall through the cracks. This person will also contribute to Ready’s Center of Excellence through AI technology and automation.
About your role at Ready ⚡️
Collaborate with product managers and engineers (PED) to define and prioritize product requirements, ensuring technical feasibility and alignment with user needs.
Capture, document, and communicate client requirements with the core team while adhering to the agreed upon format to convey priority.
Proactively identify and manage risks and dependencies across cross-functional teams, advocating for solutions and driving efficient execution.
Develop, utilize, and perform effective test strategies to ensure quality and performance of implemented features.
Document technical specifications and maintain clear communication with stakeholders throughout the development process.
Contribute to the continuous improvement of our development processes and tools, promoting a culture of innovation and agility.
Stay abreast of emerging technologies and industry trends, proactively suggesting opportunities for product enhancement.
Technical Support and Troubleshooting.
Client Training and Education on Ready Software tools.
Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvement in workflows.
A bit about you 🥇
Bachelor's degree with an emphasis on computer science, engineering, or similar technical field.
1-3 years experience working in a technical role.
Strong understanding of Agile development methodologies and experience working in cross-functional teams.
Excellent communication, collaboration, and problem-solving skills.
Passion for building user-friendly and impactful products.
Ability to independently manage multiple tasks and prioritize effectively under pressure.
Builder mentality with proven experience in customer facing roles.
Ability to write clean, maintainable, and efficient code in at least one relevant programming language (e.g., React, Python etc).
Demonstrated understanding of user experience (UX) principles and practices.
Strong analytical and data-driven approach to problem-solving.
Basic understanding of web technologies such as HTML5, CSS3, and web APIs.
Proficiency in AI model monitoring, data validation, and automation tooling.
Ability to thrive in a fast-paced, agile environment and manage multiple priorities.
Excellent written and verbal communication skills.
A passion for user-centered design and clean coding practice.
Ability to operate independently and thrive in an ambiguous environment.
Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI.
Knowledge of LLM model evaluation, RAG architectures, LLM MCP servers, and LLM prompt engineering & function calls.
About Ready 🚀
Creative problem solvers approaching a legacy industry with a new point of view
Humble but ambitious, knowledgeable but curious, persistent but not obnoxious
Concise and effective in written and spoken communication
Comfortable working remotely
One team, one dream
About what you get…
Competitive salary plus meaningful equity upside; salary range is $115,000-$130,000
Competitive (and ever expanding) benefits for employees and dependents
100% remote work from home
Opportunities to learn and grow – all things startups
A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
Work from anywhere you want, as long as you can get great internet (and your work here at Ready helps make this true in more places).
To get away - we all convene 2-3x / year for [optional, encouraged] retreats
We’re actively shaping our benefits program: have a say in which benefits matter to you
The charter to realize a market that is set to receive $65 billion in grant funding across the United States
Average salary estimate
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Ready is on the lookout for an enthusiastic and resourceful Product Solutions Engineer to join our dynamic team in San Francisco. In this role, you'll play a critical part in shaping the future by meticulously translating customer feedback into compelling features that resonate with user needs. Imagine being the bridge between technical complexities and the creative vision of user-centric design. Your knack for communication will ensure that no customer requirement slips through the cracks as you collaborate closely with product managers and engineers. To drive our innovative projects, you'll utilize your knowledge of Agile methodologies, all while advocating for efficient solutions across cross-functional teams. The excitement doesn't stop there! You'll be responsible for developing effective testing strategies that maintain the quality and performance of our features. Your expertise in clean coding and user experience principles will be vital for documenting technical specs, while your analytical mind will help us enhance our products through insights into emerging technologies. At Ready, we embrace a culture of constant improvement, so your contributions will help us optimize how we integrate AI and automation into our processes. If you’re a proactive problem-solver with a love for building impactful products, then join our mission to redefine the industry and play a crucial role at Ready.
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Ready Responders Launched in 2016 in New Orleans, LA with the mission of changing the healthcare system. They provide a convenient and affordable solution to help at-risk, vulnerable populations access and navigate the healthcare system.
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