Enterprise Technical Account Manager - job 1 of 2

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list.  If our mission resonates with you, let’s talk.

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You Will Solve

Enterprise customers are unique.  They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.

• Act as the technical liaison with Red Canary’s enterprise customers
• Work closely with Sales and Customer Success to align technical use cases with business value
• Document and track customers’ feature and support requests 
• Technical onboarding of new customers
• Document best practices and troubleshooting guidance
• Tracking activity, documenting root cause, and reporting
• Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
• Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
• Provide technical leadership within and outside of your immediate team
• Guide customers through the technical onboarding, adoption, and optimization of Red Canary
• Act as an internal advocate for your customers' needs
• Work collaboratively with team members to improve overall Red Canary customer experience
• Train and mentor team members 
• Lead technical training sessions

• 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
• Strong understanding of technology and security products 
• Ability to clearly communicate complex solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Experience solving Level 2, and 3 Support cases
• Experience consulting enterprise customers
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
• Strong enterprise-level troubleshooting 

The targeted base salary for this role is $100,200 - $120,000 per year. This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors. The application deadline is January 24th, 2025.

Benefit Highlights:

- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.

- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  

- Fertility Benefits: All new hires are eligible for benefits as of their first day.

- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 

- Paid Parental Leave- Full base pay to bond/care for your new child.

- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 

- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.