Scarlet Kitchen & Bar - Host/Hostess Part-time

As a Host/Hostess at Scarlet Kitchen & Bar, you'll be responsible for warmly greeting guests, managing reservations, showing guests to their tables, and providing menu information. You’ll set the ambiance for the dining experience while ensuring that everything runs smoothly. Additionally, strong communication and interpersonal skills will help you interact effectively with both guests and staff, creating a welcoming atmosphere that embodies the St. James Hotel's commitment to quality service.

To apply for the Host/Hostess position at Scarlet Kitchen & Bar, you should demonstrate good verbal and written communication skills, attention to detail, and the ability to establish rapport with diverse guest backgrounds. Previous experience in hospitality is beneficial, but a positive attitude, eagerness to learn, and critical thinking skills can also help you excel in this role!

The targeted pay range for the Host/Hostess position at Scarlet Kitchen & Bar is between $11.13 and $14.04 per hour, depending on qualifications and experience. Factors such as your skills, competencies, and relevant education also influence your pay. The St. James Hotel offers transparent discussions on salary ranges during the hiring process to ensure all candidates feel valued.

When you join Scarlet Kitchen & Bar as a Host/Hostess, you’ll receive comprehensive training designed to equip you with skills necessary to excel in hospitality. This includes training on managing reservations, guest interactions, and the overall operations of the dining environment. Our experienced team members are here to support your growth and success in this position!

Yes! Part-time employees at Scarlet Kitchen & Bar benefit from a variety of perks. In addition to competitive hourly wages, you’ll have access to a 401(k) match, employee discounts, and well-being benefits including free Employee Assistance Program (EAP) services and financial planning assistance. These benefits are designed to support your health and financial security as part of our commitment to our team members.

In a situation where a guest is unhappy with their seating arrangement, I would first listen attentively to their concerns, showing empathy and understanding. I would then offer alternatives, such as different seating options or moving them if available. My goal would be to ensure the guest feels valued and receives a resolution promptly.

In my previous experience, a guest expressed a need for a special accommodation due to a dietary restriction. I took the time to consult with the kitchen staff personally and ensured that the guest received a meal tailored to their needs. Following up to check on their satisfaction made them feel important and appreciated, highlighting my commitment to exceptional service.

Essential qualities for a successful Host/Hostess include strong communication skills, a welcoming demeanor, and the ability to remain calm under pressure. It’s important to create a friendly atmosphere and effectively manage guest flow, ensuring a positive dining experience for all.

During busy times, I prioritize tasks by assessing immediate needs, such as greeting arriving guests promptly and managing waitlists efficiently. I maintain communication with the rest of the team to ensure everyone is on the same page, focusing on delivering excellent service even in a fast-paced environment.

If I noticed a coworker wasn’t performing to standard, I would address the issue directly with them, using constructive communication. If the problem persisted and affected service quality, I’d bring my concerns to a manager’s attention to ensure the team maintains high service standards.

During peak hours, I manage stress by staying organized and focused. I practice deep breathing techniques and take brief pauses when needed to regroup. Maintaining a positive attitude and clear communication with my team helps manage the workload effectively.

Yes, I am comfortable using computer systems for managing reservations. If I encounter a new system that I’m unfamiliar with, I'm proactive in asking for training or support to learn the system quickly and effectively.

I am motivated to work in hospitality because it allows me to interact with diverse people every day and make their experiences memorable. The satisfaction of contributing to a guest's enjoyment fuels my passion for the industry!

To ensure an inclusive environment for all guests, I would always be respectful and attentive to their individual needs. This involves using inclusive language and being aware of cultural sensitivities to make sure that everyone feels welcome and valued.

What I enjoy most about working in a fast-paced environment is the dynamic nature of the role. It keeps me engaged and challenged, and there's a sense of accomplishment in managing numerous responsibilities while providing excellent service to our guests.