Senior Customer Success Manager, USA, Remote
Skills
- SaaS Customer Success experience
- Account management skills
- CRM familiarity
- Analysis and reporting skills
- Problem-solving skills
Responsibilities
- Own a portfolio of ~50 non-profit accounts.
- Provide account management from kick-off to customer life cycle.
- Act as the main contact for account management.
- Deliver product training and technical support.
- Conduct Quarterly Account Reviews.
- Identify and mitigate risk to retain customers.
- Expand relationships with senior stakeholders.
- Drive new growth opportunities with existing customers.
- Manage customer escalations for quick resolutions.
- Analyze data to drive actionable insights.
Education
- Bachelor's degree or equivalent experience
Benefits
- 15 days of vacation plus holidays
- 401(k) plan with match
- FSA Spending Account
- 100% health insurance coverage
- Paid parental leave
Average salary estimate
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