Assistant Manager - REEDS Jewelers, Pier Park

At REEDS Jewelers, the Assistant Manager is responsible for inspiring team members to deliver top-notch customer service, overseeing the repair department's organization, and supporting the Store Manager in operational tasks. This includes managing merchandise flow, communicating sales goals, and assisting with scheduling and payroll.

To qualify as an Assistant Manager at REEDS Jewelers, candidates should have a High School Diploma or equivalent and proven written and verbal communication skills. Retail and customer service experience for at least one year is mandatory, and previous management experience is preferred. Additionally, comfort with technology, including iPads and smartphones, is essential.

REEDS Jewelers is committed to employee development by exposing Assistant Managers to the Store Manager’s daily responsibilities. This role prepares you for potential promotion by requiring accountability in operations and supporting the training and motivation of new team members.

REEDS Jewelers offers a smoke and drug-free workplace, focusing on creating a diverse and inclusive environment for all employees. We make employment decisions based on merit without considering race, religion, or other protected characteristics.

Assistant Managers at REEDS Jewelers enjoy a comprehensive benefits package that includes health, dental, life, and LTD insurance, a 401(k), merchandise discounts, and the potential for career growth within a supportive work environment.

When asked about your management style, focus on collaborative leadership, fostering open communication, and mentoring your team. Highlight your approach to training new employees and how you measure the success of your team's performance.

Emphasize the importance of training staff, setting clear expectations, and being proactive in addressing customer concerns. Share examples of how you have personally interacted with customers to provide exceptional service.

Discuss your experience with financial management, including any software you’ve used and how you've met or exceeded sales goals in previous positions. Provide specific examples to illustrate your success.

Talk about your conflict-resolution skills by providing a specific example of a challenge you faced in the past. Focus on how you facilitated communication and reached a constructive resolution.

Share a situation where you implemented strategies such as recognizing hard work, providing incentives, or encouraging teamwork to boost morale during peak hours.

Express your knowledge of REEDS Jewelers' commitment to quality, customer service, and ethics, along with your appreciation for its family-owned legacy, which creates a unique work environment.

Outline your organizational skills and attention to detail, stressing the importance of setting clear processes for repairs and maintaining robust communication with customers during the repair timeline.

Discuss various strategies you could implement, such as staff training, promotional events, and active engagement with customers to upsell and cross-sell products effectively.

Highlight your familiarity with CRM systems, inventory management software, and how data analytics can help optimize sales and improve customer experiences in the store.

Share your passion for jewelry, commitment to customer service, and desire to grow within a reputable company like REEDS. Mention how the company's values align with your professional goals.