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Inside Sales Representative

If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!


As an Inside Sales Representative for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).


With weekly and monthly bonuses our reps earn an average of $50,000-$60,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2023, 22 of our reps were promoted to higher level positions!


We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!


Responsibilities
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • Identify customers unique home situations.
  • Schedule appointments for our Sales Consultants to go out to price and sell the job.
  • Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
  • Provide world-class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.


Qualifications
  • 1 year of customer service experience required.
  • Call center experience a plus.
  • Weekend availability required (we offer shift differential pay!).
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.
  • A drive to meet metrics and ability to accept constructive feedback.


Benefits
  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!


$50,000 - $60,000 a year
Compensation is a combination of base pay + bonuses.

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.


THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY


Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

 

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

 

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

 

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.


Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

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What You Should Know About Inside Sales Representative, Renewal by Andersen | Esler Companies

Are you ready to take your customer service skills to the next level? At Esler Companies – Renewal by Andersen, we're on the lookout for an Inside Sales Representative who thrives on connecting with people and making a difference. In this role, you'll converse directly with homeowners eager to explore our top-notch products—without the stress of cold calling! Our team is not just about meeting targets; we reward your hard work with fantastic bonuses, allowing our representatives to average between $50,000 and $60,000 annually. But wait, there's even more! We prioritize your growth with a clear path for advancement, evidenced by 22 of our reps being promoted this past year! Enjoy perks like work-from-home flexibility, exciting company outings, generous charitable contributions, and tuition reimbursement—just a taste of what we offer. As the first point of contact, you'll actively listen to customer needs, schedule appointments for our Sales Consultants, and provide solutions that resonate. If you have a year of customer service experience, a knack for multi-tasking, and a genuine desire to help, we want to hear from you! Join us at Esler Companies, where our commitment to your success and wellbeing is clear. Together, we can elevate the home improvement experience for countless families!

Frequently Asked Questions (FAQs) for Inside Sales Representative Role at Renewal by Andersen | Esler Companies
What are the main responsibilities of an Inside Sales Representative at Esler Companies – Renewal by Andersen?

As an Inside Sales Representative at Esler Companies – Renewal by Andersen, your primary responsibilities include delivering exceptional customer service, actively listening to customer needs, and effectively communicating tailored solutions. You'll also schedule appointments for our Sales Consultants to meet with customers and focus on providing world-class customer service while leveraging the resources and support from our dedicated coaches.

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What qualifications do I need to become an Inside Sales Representative at Esler Companies?

To become an Inside Sales Representative at Esler Companies – Renewal by Andersen, candidates need at least one year of customer service experience, with call center experience being a plus. Excellent oral and written communication skills, the ability to multitask in a fast-paced environment, and strong interpersonal skills are also essential. A willingness to meet metrics and accept feedback will set you up for success in this role.

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Is prior sales experience necessary for the Inside Sales Representative position at Esler Companies?

No prior sales experience is necessary for the Inside Sales Representative position at Esler Companies – Renewal by Andersen. However, having a background in customer service is crucial since your role revolves around understanding and addressing customer needs effectively.

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What are the benefits of working as an Inside Sales Representative at Esler Companies?

Working as an Inside Sales Representative at Esler Companies – Renewal by Andersen comes with numerous benefits, including medical, dental, and vision insurance, a Teammate Assistance Plan, 401k with a match, paid time off, and paid volunteer time. Additionally, we encourage personal and professional growth through tuition reimbursement and performance-based bonuses!

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How much can I expect to earn as an Inside Sales Representative at Esler Companies?

As an Inside Sales Representative at Esler Companies – Renewal by Andersen, you can expect to earn between $50,000 and $60,000 annually, which includes a combination of base pay and bonuses based on performance. With our attractive commission structures and incentives, your earning potential is promising!

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Common Interview Questions for Inside Sales Representative
Can you describe your experience with customer service and how it will help you in this role?

Absolutely! When discussing your customer service experience, highlight specific instances where you successfully resolved issues or went above and beyond for a customer. Emphasize your ability to listen carefully and understand client needs, as this skill is crucial for an Inside Sales Representative at Esler Companies.

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How do you handle objections from customers?

Handling objections is a key part of the Inside Sales Representative role. Discuss your approach to objections by stressing the importance of active listening. Explain how you address customer concerns by providing clear alternatives and emphasizing the value of the service, ensuring the customer feels heard and valued.

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What strategies do you use to meet sales metrics?

To effectively meet sales metrics, it’s important to set realistic goals and track your progress. Discuss your methods for staying organized, whether through a planner, digital tools, or regular check-ins with your team. Highlight your commitment to continuous improvement and how you adjust your strategies based on feedback.

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Describe a time when you met a challenging goal. What steps did you take?

When asked about challenging goals, provide a specific example and outline the steps you took to achieve that goal. Focus on preparation, resilience, and the support you sought from colleagues. This shows your determination and willingness to learn and grow—a crucial trait for an Inside Sales Representative.

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Why do you want to work for Esler Companies – Renewal by Andersen?

Express your admiration for Esler Companies and its commitment to customer service and employee development. Mention the appealing aspects of the company culture and how its values align with your career aspirations. Tailoring your response helps convey genuine interest in both the role and the organization.

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How would you describe your communication style?

When discussing your communication style, emphasize your approach to actively listening and providing clear, concise information. Consider mentioning how your empathetic communication fosters trust with customers. An effective communication style is essential for an Inside Sales Representative.

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What tools or technologies have you used in previous sales roles?

Identify the tools you're familiar with, such as CRM software or communication platforms. Discuss how these tools helped improve your efficiency and customer engagement. Demonstrating your comfort with technology is important for the Inside Sales Representative position.

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How do you prioritize your tasks in a fast-paced environment?

Detail your process for prioritizing tasks under pressure. Discuss any methods you use, like lists or software, to stay organized. Address how you manage time efficiently while ensuring outstanding service delivery as an Inside Sales Representative.

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What do you believe makes excellent customer service?

Define excellent customer service in terms of personalization, responsiveness, and follow-up. Incorporate examples from your past experiences to emphasize how these elements make a lasting impression on customers, which is especially important for the Inside Sales Representative’s role.

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How do you celebrate or reward success in a team environment?

Talk about the importance of camaraderie and how you contribute to a positive team culture by recognizing team members' achievements. Sharing success stories fosters a supportive environment and encourages teamwork, elements that are crucial for success at Esler Companies.

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Renewal by Andersen LLC is the start-to-finish window replacement division of Andersen Corporation, winner of the U.S. Environmental Protection Agency’s 2019 ENERGY STAR® Partner of the Year – Sustained Excellence Award. Renewal by Andersen offers...

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Full-time, remote
DATE POSTED
December 22, 2024

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